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Consultant Team Leader, HRSC

Northern Trust
Bangalore, India
Closing date
May 21, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Your responsibilities:
  • Counsels employees on all general HR questions but not limited to about health and welfare plans, flexible and spending accounts, retirement plans, to add and drop dependent(s), time and labor, vacation, payroll, career and learning opportunities, family assistance programs and other employee programs
  • Driving the end-to-end HR Operations in one or more respective Countries and or Service Line(s) and supervising the team. Delivering services according to signed-off/agreed processes, KPI, quality targets and CSAT scores
  • Monitors and approves employee changes on the HR database as appropriate. Monitors and analyzes incoming calls and resolution activities. Administers the educational assistance program
  • Verifies if appropriate documentation has been submitted by employee to substantiate change(s) and to ensure change is in compliance with corporate policies and with current legislative requirements.
  • Delivering HR services with a high degree of customer orientation and an exemplary and proactive 'can-do attitude'. Driving the enhancement of the Customer Experience Journey by analyzing received customer feedback and taking according actions
  • Supporting cross-collaboration within HR Operations and other HR functions to optimize processes and tools, thereby promoting synergies. Holding accountability for escalations and driving resolutions
  • Ability to hold meaningful conversation with committees and/or Senior Management
  • Act as Lead and key subject matter expert and mentor to other more junior level employees
  • Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work
  • Setting targets and managing performance for direct reports. Proactively growing the capability of the team, encouraging open discussion of development needs for the team and individuals. Leading the team by example and the required cultural sensitivity
  • Developing bench strength and succession plans for key roles within the team, understanding the strengths of individual team members and allocating assignments accordingly. Encouraging and fostering personal career paths and development opportunities
  • Continuously analyzing and optimizing operational performance across the team, addressing issues and implementing a culture of continuous improvements. Managing ongoing improvement activities such as training, knowledge transfer and regular quality checks
  • Running daily reports to monitor the progress of the team and to make sure there are no delays or misses
  • Present weekly reports to senior leadership on weekly volumes and other people matters
  • Lead monthly review calls to present how the teams have performed against the SLAs, Quality Scores, CSAT Scores
Team Management
  • Provide leadership and guidance to direct reports fostering an environment that encourages employee participation, teamwork and communication.
  • Provide coaching and mentoring to direct reports on team/staff performance, development and compliance, while continually motivating members of the broader team. Hold periodic conversations to provide feedback, to evaluate performance and to update goals as the year progresses.
Your background:
  • Bachelor's degree in any stream
  • At least 8 to 10 years of experience in HR Shared Services in a global organization with minimum 4 years of experience as a People manager
  • Hands on experience on Service Now & Workday knowledge will be advantageous. Ability to manage multiple demands on time and work with cross-functional teams
  • Ability to manage cross border team size of 10-15 members based out of multiple countries
  • Proficient in Microsoft Office Tools (Excel & PPT.)
  • Excellent written and verbal communication skills
  • A collaborative, solutions-oriented approach and strong analytical skills
  • Ability to work in a fast-paced, multi-tasking, high-transaction team environment
Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

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