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Senior Legal Collections and Financial Resilience Specialist

Paramatta, Australia
Closing date
Jun 8, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

In this role, you will perform collections activity for severely delinquent secured and unsecured account facilities, including staff accounts, deceased estates, bankruptcy, legal activities and financial rehabilitation for customers in ongoing financial hardship support programs / escalated cases.

Your main responsibilities will include:
  • Support Legal and administrative functions for secured and unsecured accounts by ensuring timely delivery of business support functions
  • Help and work with customers experiencing financial hardship on a path of financial resilience.
  • Recommending further action required to safe guard the best Interest of the Bank on complex facilities.
  • Contribute towards expediting further action where appropriate to mitigate losses with close follow up with Key stakeholders (Eg: Branch / RMs and Service delivery).
  • Correspond with customers through Litigation stage to support viable resolution.


To be successful in this role, you will need:
  • Relevant experience in Collections, Hardships and Banking Services
  • Deep knowledge, experience and understanding of Secured and Unsecured Products
  • Attention to detail and high level of drive and motivation
  • Outstanding interpersonal and communication skills
  • Ability to adapt in a dynamic and fast-paced environment with a passion for developing a culture of empowerment

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

Learn more about careers at HSBC Australia -

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.

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