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Deskside Support Specialist

Employer
Cognizant
Location
Hong Kong, Hong Kong
Salary
Competitive
Closing date
May 17, 2024

View more

Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
• Provide L2-L2.5 Support for user issues over call, email & chat.

• Responsible for resolving or correctly triaging alerts generated for Infra, database, application etc.

• Receiving end user calls and provide first level resolutions.

• Monitoring health of Desktop Support - Remote network, and IT Infrastructure Performing daily proactive health check of the infra and applications as documented by L2/L3 teams

• Desktop Support - Ensure service requests are directed and actioned by the appropriately skilled staff.

• Project participation. Active and strong participation across a number of different areas within the IT department and business areas

• Provide systems support for Desktop SOE encompassing a varied number of platforms and applications

• Asset and Inventory Management, Laptop Build/Delivery

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May 06 2024

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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