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Process Executive - Indonesian Proficiency

Employer
Cognizant
Location
Selangor, Malaysia
Salary
Competitive
Closing date
May 17, 2024

View more

Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Job Description:
  • Understand and remain up to date with client's policies and guidelines
  • Review user reports regarding website content
  • Analyze and identify content on creator channels that is not in compliance with requirements and flag for action in a timely manner
  • Make well-balanced decisions and help resolve inquiries according to defined policies and procedures
  • Investigate and resolve issues that are reported on such as requests for account support and reports of potentially abusive content
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside policy
  • Fulfill base productivity and quality requirements of the client
  • Use market specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of user community
  • Identify inefficiencies in workflows and suggest solutions
  • Review of sensitive content sometimes involving graphic or disturbing subject matter.
Qualification & Experience:
  • Fresh graduate - 6 months of professional work experience (preferable from BPO industry)
  • Diploma and above
  • Moderate to high Proficiency in using Google products, including YouTube, Gmail, Calendar, Google Drive.
  • Knowledgeable with channels that provide on demand Video
  • Experience with confidential information collection and management (preferable)
  • Willing to work on 24*7 rotational shift working hour
  • Have excellent communication skills in English and Indonesian language (able to communicate like native)
About Cognizant :

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant .

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : May 03 2024

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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