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Senior Associate Client Engagement

London Stock Exchange Group
London, United Kingdom
Closing date
May 30, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years!

Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

Role profile:

Responsible for the performance of key client accounts as defined by the Director of Client Services. As a Client Engagement Senior Associate, they will be focused on delivering best in class Client Experience to a diverse range of clients. They will develop and implement appropriate processes and procedures that reinforce effective and reliable client services and use data to find opportunities to improve client service and drive the execution of an improvement programme.

To be successful in this job, you should have experience in a client facing, account management or similar role, preferably within the following areas:
  • Regulatory/ Compliance reporting - e.g. MiFIR, EMIR and G20
  • Strong technical and data analysis experience.
  • Very good working knowledge of the Reg Reporting Product Solutions.
  • Experience of requirements management involving both internal and external project partners is important.
  • Good knowledge of any ETL (Extract, Transform, Load) product.
  • Due to the client facing nature of the role, excellent communication skills are critical, as is the ability to deal with a wide cross section of individuals and departments (internally and externally). You will liaise on a regular basis with client project teams and partners, primarily for the purpose of fulfilling the core software configuration functions and performing basic project management and business analysis duties.
  • The ability to adapt and scale on demand is critical as you may be required to work on concurrent, parallel multi-stream/ multi-client project engagements.
  • Good administrative skills are vital in order to schedule, host and document the attendance of a high number of customer meetings.

Key responsibilities of the role:
  • Support the Director of Client Services to development and implementation of the Operations & Technology strategy, translating it into actionable long-term plans for a country/entity.
  • Support the strategy for the team and develops clear system requirements to support service delivery.
  • Support the delivery for the achievement of operational and customer satisfaction metrics, driving client-focused initiatives where required.
  • Support the Development and implementation of appropriate processes and procedures that underpin fast, effective, and reliable service delivery.
  • Support the direction to the team to ensure delivery within agreed timescales.
  • Maintains effective processes and drives continuous improvement plans.
  • Supports & develop insights from activity reports and communicates recommendations to senior management.

Experience and skills required:
  • Financial services industry experience
  • Understands and addresses customer needs, collaborates with and influences others
  • Knows the business, thinks globally, and applies a commercial mind-set
  • Uses in-depth understanding of LSEG's business model, operations, and financial position to drive growth
  • Excellent stakeholder engagement skills and the ability to chair meetings ensuring executive and senior management decisions lead to the fulfilment of strategic objectives.
  • Brevity, negotiation skills, diplomacy, tact and tenacity which are fundamental for being successful in this role.
  • Good background in incident investigation and incident resolution.
  • Exposure to/ basic business knowledge of middle/ back office financial processes, especially in the areas outlined in the role profile (section 1).
  • Good industry/ financial knowledge; ability to communicate and understand terminology used by clients (both technical and financial terminology).
  • Excellent communication, writing and interpersonal skills.
  • Ability to maintain a positive attitude and calm demeanour, especially in escalated circumstances.
  • Strong listening skills; open to input from other team members and departments.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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