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Claims Consultant

Marsh & McLennan Companies, Inc.
Bathurst, Australia
Closing date
Jun 10, 2024

View more

Job Function
Industry Sector
Finance - General
Employment Type
Full Time


JLT act as the Fund Administration Agent (FAA) to the Tasmanian Risk Management Fund (the Fund). The Department of Treasury and Finance (the Department) administers the Fund to provide a whole-of-government approach to funding and managing the insurable liabilities of inner Budget agencies.

Our team delivers services to the Fund and its Agencies through Executive account stewardship by the Senior Management Team and proactive management of claims, facilitated by our in-house Claims Management Team.

JLT is seeking a Claims Consultant to join our growing Workers Compensation team based in Hobart on a full-time permanent basis.

What can you expect?

The purpose of this role is to perform all administrative functions required in the claims process for all TRMF claims, delivering positive outcomes for the client in line with the business objectives and the performance indicators agreed. This would include:
  • Case load management
  • Claims lodgment
  • Claims payments including follow ups on invoices
  • Claims finalisation and file closures
  • Claims processing & administration
  • Medicolegal report requests
  • Legal referrals under instruction
  • Other administration duties as required to service the fund.

In this role you will be responsible for:
  • Workers Compensation Claim Processes
  • Claims payments
  • Reporting
  • Responding to queries
  • Quality assurance and meeting agreed SLAs

What you need to have:
  • Minimum 3+ years' experience in the workers compensation industry (preferred Tasmanian)
  • Knowledge of Tasmanian workers compensation legislation
  • High attention to detail and the ability to manage competing deadlines and prioritise important tasks.
  • Understanding of medical terminology would be advantageous but not essential.
  • Excellent negotiation, communication and conflict resolution skills
  • A demonstrated ability to manage a variety of stakeholders including health practitioners, allied health providers and employers, with empathy, integrity and tact.
  • A strong client focus.
  • Experience and expertise in the provision of advice and customer service within the workers compensation sector.
  • Ability to work autonomously and in a small team environment.
  • Superior computer literacy

About Marsh:

Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 85,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube.

Please note: All offers of employment are contingent upon clear results of a thorough background check including criminal record check, previous employment history and financial stability. Please

note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Applications will only be accepted from candidates who have the appropriate approval to work in Australia.

At Marsh we recognise that our people have different priorities and commitments. We are passionate about providing an inclusive workplace that supports all of our employees in managing those priorities, and we celebrate the diversity of all the family groups that make up our extended Marsh family.

Marsh is proud to be an accredited Family Friendly Workplace, and a Work 180 endorsed employer. For information on the benefits and policies at Marsh visit and search "Marsh" under endorsed employers.

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