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Senior Specialist, Application Management

Employer
London Stock Exchange Group
Location
Bangalore, India
Salary
Competitive
Closing date
Jun 10, 2024

View more

Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
ABOUT US:

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a commitment to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. ss

Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

OUR PEOPLE:

People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

Role Profile:

Member of the Production Application Support Team within Post Trade division that manages the Level 2 support for Post Trade Data Store(Snowflake), primarily production and some of the other Non Production Envs.

This role is associated with the management of the testing, build and implementation of releases and also any independent infrastructure and environment support. Working in the wider Application Support Team - the focus will be on delivering the change programme across all lifecycles from dev, test, uat to Member Test and Production environments. A production focused approach will be required with resilience, operational readiness, performance and production support being at the forefront of delivery.

Would be required to work on Morning, Day or Night shift based on UK time according to the monthly roster. Out of hours support overnight and across weekends and Bank Holidays is frequently needed. Should be able to provide on-call support.

Strong business knowledge is required for working with business teams during investigations.

They need to be subject matter experts in the underlying technologies used by the applications. They may be required to provide detailed technical support for developers producing bug fixes & new releases of these applications.

Must be self-motivating with the ability to prioritize workload.

Key Responsibilities

Support of the LSEG Post Trade application within Stellar.

Support of a critical element of the London financial infrastructure.
  • Resolve Incidents and Problems
    • Monitor ServiceNow for Incidents and Problems
    • Analyse problems and decide on suitable resolutions
    • Apply resolutions following the Post Trade Change Management procedure
    • Report status to relevant business and IT teams
    • Record progress of incident resolution in ServiceNow
    • Follow documented incident management procedures
  • Key Snowflake responsibilities -:
    • Supervise highly available and scalable Snowflake Databases across our Post Trade Division.
    • Help implement standard methodologies for Snowflake DB administration, including backup & recovery, security and performance tuning.
    • Proactively monitor the Snowflake DB environment to identify and resolve performance issues, bottlenecks, capacity and potential system vulnerabilities.
    • Work closely with the Cloud Infrastructure change teams to automate deployment, configuration, and maintenance processes using infrastructure-as-code (IaC) tools and technologies.
    • Provide a solid foundation for building and maintaining successful SRE functions.
    • Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure.
    • Embed into SRE projects and on-call rotations to keep your skills sharp and stay close to the operational workflows and issues.
    • Work on systems: edge cases, failure modes, behaviors, specific
  • Bug fixes and enhancements to Post Trade products
    • Design solutions for longer term fixes for application bugs and minor functionality enhancement requests
    • Implement application fixes
    • Update code repository with source code changes where necessary
    • Update relevant WIKI/ documentation with changes
    • Co-ordinate the Release process for new releases
    • Work to the ITIL standard following Post Trade policies
  • Building and supporting environments
  • Configuring monitoring and logging software (Datadog preferably) on all resources of the application service
  • Maintain working relationship with business teams and business management
  • Should be willing to work on Morning, Day or Night shift based on UK time according to the monthly roster
  • Out of hours support / On-call support
    • Be available for overnight support of production services to ensure successful completion of processing
    • Respond to overnight calls and deal with issues
    • Support weekend releases and maintenance work
  • Consultancy
    • Provide consultancy during bug fixes, design and implementation
    • Act as subject matter experts for the application and the relevant business domain
  • Assist in project related work
    • Carry out requirements as defined by project team
  • Quality check potential changes
    • Review development release packages prior to production deployment
    • Provide benefit of experience in the business area and application
  • DR, Daily KRI, Monthy Service Review
    • Participate in Production out of hours activities such as Disaster Recovery exercises
    • Work with Service management and contribute in monthly service review with Stakeholders
    • Work with Op Risk team to publish daily KRI to Stakeholders
PERSON SPECIFICATION

Education:
  • Degree educated, preferably in a technical discipline
Required skills and experience
  • Excellent problem-solving and analytical skills
  • Strong understanding of product development lifecycle and methodologies
  • Experience of optimizing Snowflake and Oracle DB environments.
  • Proficiency in SQL and database query optimization techniques.
  • Preferably Snowflake DB certification on SnowPro Core or SnowPro Advanced.
  • Good knowledge of AWS Cloud Technologies ( EC2, EBS, RDS, VPC, Aurora, MSK, ALB, ECR) or Azure Equivalent
  • Familiarity with infrastructure-as-code tools such as Terraform or CloudFormation.
  • Strong scripting and automation skills (e.g., Python, Bash, PowerShell).
  • Experience with data ingestion pipelines, ETL processes, and data warehousing concepts.
  • Good knowledge of DevOps and its related Technologies : CI/CD, Jenkins , Ansible, Kafka
  • Good knowledge of AWS Cloud Technologies ( EC2, EBS, RDS, VPC, Aurora, MSK, ALB, ECR) or Azure Equivalent
  • Exposure to XML
  • Knowledge of Network Diagnostics & Web Servers
  • Hands-on in version control repository/Deployment (Ideally bitbucket, GitLab, Docker, Terraform, Terragrunt, Flyway, Liquibase)
  • Experience of using and implementing IT vendor products such as DataDog, Moogsoft, Atlassian tool suite, Salesforce, ServiceNow
Person Specification
  • Good communication skills
  • Have an enthusiastic pro-active approach, when you see something broken, work on a solution to fix it!
  • Experience of working in an IT support team
  • Willing to adopt Hybrid working mode and work in Bangalore Office
  • Good to have ITIL or AWS certification
  • Experience in Financial or an investment banking environment or clearing service environment
  • Knowledge of Trade Life Cycle services
  • Familiarity with financial products and financial terms
  • Excellent analytical skills, Attention to Detail and problem-solving abilities.
  • Strong technical background in the core technologies with multiple years of experience.
  • Ability to communicate clearly and concisely to IT and business teams and to senior management
  • Strong negotiation / influencing skills able to overcome resistance and reach consensus and compromise in order to attain the required objective
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject .

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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