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Head of Local Payment and Infrastructure - Hang Seng Bank (HK)

Employer
Hang Seng Bank Limited
Location
Hong Kong, Hong Kong
Salary
Competitive
Closing date
May 8, 2024

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Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Unsecured Lending & Payment
Wealth and Personal Banking

We are currently seeking a high caliber professional to join our department as Head of Local Payment and Infrastructure.

Principal responsibilities
  • Manage and execute implementation of domestic payments initiatives, ensure quality deliverables which meet internal and external customers' requirements
  • Plan, formulate and deliver business strategic KPIs or initiatives aimed at achieving seamless customer experience, streamlining the end-to-end operation process, sustaining business growth and competitive edge of retail domestic payment products and services
  • Enhance the local payment ecosystem via customer-led digital payment journey / platform design and capture the opportunities arising from regulatory changes
  • Enrich customer engagement via commercialization of payment capabilities and throughout customer lifecycle
  • Liaise with various stakeholders to manage initiatives to address the changing customer and business needs
  • Anticipate and meet all regulatory, risk and compliance obligations in a changing regulatory environment
  • Manage impact of changes / transformation whilst driving the necessary cultural changes
Requirements
  • Over 10 years of relevant experience in retail payments product management, organizational leadership, and commercial management of transactional banking products or similar product and service management within retail banking / financial services / payment industry.
  • Knowledge on payment platform development will be an advantage.
  • Demonstrate change leadership and strategic focus with strong growth mindset and passion to champion change and promote innovation.
  • Strong customer centricity focuses to deliver market-leading products, services and experience to targeted customers
  • Highly effective navigation within a complex matrix environment, governance standard and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders
  • Strong track record in orchestrating and leading strategy development, business planning and implementations across multiple business and functional stakeholders to successful completion
  • Seasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strength
  • Strong outcomes focus with adaptability, sound judgement and business insights in decision making, and accountability in delivery
  • University degree in Investment, Business Administration, Banking and Finance, Digital Banking or related disciplines
  • Proficiency in both English and Chinese
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit www.hangseng.com/careers/ for details.
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