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DESKTOP SUPPORT

Employer
Cognizant
Location
Riyadh, Saudi Arabia
Salary
Competitive
Closing date
Apr 18, 2024

View more

Job Function
Other
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Delivery Manager

Qualification:
Bachelor's in Science/ Commerce/Engineering or equivalent
Responsibility:

Business / Customer:
  • Understand and articulate complex problems related to the specific technology.
  • Interface with community network to retain technology competitiveness.
  • Work with the client team to address escalations and own the resolution during the critical incident scenario.
  • Plan and implement major change requests and engineering tasks.
Project / Process:
  • Participate in technical audits.
  • Identify opportunities for automation standardization and stabilization of environment.
  • Lead TIP initiatives and coordinate with CoEs for the implementation of the same.
  • Conduct Proof of Concept activities when necessary.
  • Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance.
  • Prepare run books on specific technology areas.
  • Lead reviewer for knowledge articles.
  • Implement best practices in specific technology area.
  • Responsible for driving the change mgmt effectively by ensuring that regular process health checks are done and bringing in best practices and building SOPs.
  • Continuous assessment of the infra/technical environment and address any gaps (for ex.
  • : firmware Service Packs Backups).
People / Team:
  • Deliver technology training through Academy and/or within project group for technologies/ tools.
  • Provide guidance to community members on relevant technology area.
  • Participate in recruitment.
Must Have Skills
  • Field Services
  • Unified Communication - Avaya
Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Apr 03 2024

About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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