Production Support Analyst (Front Office)

Our investment banking client has been present in the UK for more than 150 years, they're a long-term partner to British business. Today, the Group is formed of 10 divisions and employs 9,300 staff based in 21 core locations right across the country. Their role is simply stated: help clients achieve their goals by combining local know-how and global reach. In so doing, they seek to make a positive, sustainable contribution to both the UK economy and society.

On behalf of this organisation, AMS are looking for a Production Support Analyst (Front Office) for a 6 Month contract based in London (onsite).

Purpose of the Role:

The Trading Support (TS) teams are in charge of providing traders and sales functional help on front office applications: algorithmic trading, pricing calculation, position management, exchange order handling, electronic booking, and internal order management issues.

The production support team is also in charge of releasing new packages in production to traders and sales, as driven by the global business lines while maximizing uptime for its end users.

Responsibilities of the role:

As a Production Support Analyst (Front Office) you will be responsible for:

Application Monitoring and follow up:

• Responsible for global uptime target of 99.9%, across the whole FX platform.
• Coverage ofbelowFX applications production implementation, troubleshooting and monitoring:
  • Market access (connectivity, protocol definition issues, latency analysis)
  • Algorithmic hedging (strategies, orders configuration, OR setup)
  • Algorithmic (GTD, GTC) and OBO trading (stop, limit, call, fixings, linked orders)
  • Pricing (Spot/Outright)
  • Market making gateways (spot/outright/STP trading)
  • Market taking platforms (liquidity sourcing)
  • Position management and integration
  • Booking flow and related coherence cache
  • Client orders management platform

Incident and Problem Management:

• Investigate incident root cause and provide workaround to traders on a variety of issues, ranging from mispricing, misbooking, incorrect position, etc.
• Manage/Own P1/P2 incidents and problems end to end.
• Communicates with internal users and management over incidents and post-mortems.
• Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc..) and ownership of their resolution.
• Diagnoses issues: establishes their root case.
• Initiates task force over critical incidents.
• Liaises with upstream and downstream systems support teams as appropriate.

Knowledge Management and Documentation:

• Documents support procedures on wiki.
• Owns team knowledge base on wiki for all in-scope applications.
• Provides support to end-users on how to use the application.
• Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases.
• Communicates a daily handover document to Follow-The-Sun support teams, where appropriate.

Continuous Service Level improvement.

Maintenance and enhancements.

Project and specific task.

What we require from the candidate:

• High motivation to learn a huge and complex environment.
• Self-starter.
• The role focuses specifically on FX products, FX knowledge would be appreciated.
• Candidates will ideally have relevant experience in a similar role, the majority of which should have been gained within Front Office Trading. They must be experienced in providing support as part of a team, and have a practical understanding of the criticality of trading applications.

IT Skills:

• Good knowledge of FX business and electronic trading principles: Spot/Outright pricing, Fixings, VD calculation, CC & AV, Spot push, Rollback/rollover, Fixings, etc...
• Good knowledge of main application failure scenarios in a complex IT architecture, from both functional and technical perspective.
• Data querying:
  • SQL Server, Oracle
• OS usage:
  • Windows, UNIX commands
• Scripting:
  • Shell
  • Python
• Market Data mechanisms/ communication protocols/messaging services:
  • RMDS
  • FIX
  • TOF
  • TCP / UDP
  • TIBCO RV
  • MQ

Next steps

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

This client will only accept workers operating via an Umbrella or PAYE engagement model.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.