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Technology Resilience Senior Manager

London, United Kingdom
Closing date
Mar 3, 2024

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Job Function
Risk Management
Industry Sector
Finance - General
Employment Type
Full Time
A career within Data and Analytics services will provide you with the opportunity to help organisations uncover enterprise insights and drive business results using smarter data analytics. We focus on a collection of organisational technology capabilities, including business intelligence, data management, and data assurance that help our clients drive innovation, growth, and change within their organisations in order to keep up with the changing nature of customers and technology. We make impactful decisions by mixing mind and machine to leverage data, understand and navigate risk, and help our clients gain a competitive edge.
About the Team

The Enterprise Infrastructure capability helps clients understand and manage their technical and IT operational risk effectively, improving business outcomes and for some sectors, meeting their regulatory obligations.

The EI capability has a dedicated digital resilience team who support our clients through following types of engagements:

  • Digital resilience capability assessment- review and benchmark client's IT service management processes, architectural management approach, service development method and technologies that contribute to their IT Resilience capability.
  • End to end IT service risk maps - we conduct technical deep dives to develop risk maps that illustrate where and why Digital resilience risks are concentrated in the IT estate.
  • Post incident review - we can help clients understand why a major incident happened, how the risks within the control and technical environment contributed, and how to prevent it in the future
Plan and build
  • Digital resilience roadmap - develop a comprehensive Digital resilience road map, combining the process, governance, technology, and people elements to help clients address their gaps in a focused, pragmatic, and sustainable journey.
  • Digital resilience capability support - we support clients with the delivery of their Digital resilience roadmap, including end-to-end Disaster recovery and IT service management, drawing on our experience of successful implementations.
  • Ongoing assurance - we assure clients' Digital resilience programme, helping them maintain its capability.
  • Technical testing - we help clients test their resilience capability, including full ITDR testing, technical resilience testing, and process testing.
The role

Our Technology Resilience business is at the forefront of supporting organisations in safeguarding against, and responding to, major technology failures and cyber threat. We are now looking to expand our rapidly growing team, and are seeking experienced Senior Managers who can support us in delivering market leading technology resilience insights and expertise to our established client base.

We are looking for Senior Manager grade candidates who can demonstrate the following characteristics:
  • Strong technology architecture skills and experience, including Cloud native and Hybrid architectures
  • Solid understanding of latest and emerging technology trends in the resilience domain
  • Demonstrable track record in technology resilience, either in a professional services capacity or in industry
  • Experience of conducting, or participating in, post incident reviews
  • Working knowledge of IT asset management and IT Service and Continuity Management (ITSCM) practices
  • Good knowledge of cyber threat and cyber recovery considerations
  • Effective analysis and report writing skills
  • Solid communication and client consulting skills
The ideal candidate will play a key role in:
  • Ensuring excellence in client delivery and in helping to protect our clients from the impact of large scale technology failures
  • Developing lasting, trusted, client relationships
  • Supporting and mentoring more junior members of the team and, where relevant, delivering effective knowledge transfer to client teams
  • Ensuring a high standard of quality is maintain in the work we deliver to our clients.
This represents a fantastic opportunity to join a rapidly growing market leading team, in an exciting area with considerable opportunities for personal and career development.

Preferred Skills
  • Broad understanding of IT infrastructure from both a cloud and on prem perspective
  • IT service architecture experience and understanding
  • IT service management understanding
  • ITDR programme build, operation and testing experience
  • Strong delivery experience and track record
  • Strong verbal and written communication skills
  • (Desirable) Experience in the above in both advisory and operational roles
  • (Desirable) Operational resilience/Business Continuity
  • (Desirable) Understanding of the Financial services regulations for Operational resilience

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