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Trust Operations Associate

Smithfield, USA
Closing date
Mar 2, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time

Clarfeld | Citizens Private Wealth headquartered in Westchester, New York, with 13 regional offices across the country, is a leading wealth management firm. For more than three decades Clarfeld' s team of CFAs, CPAs, attorneys and CFP®s provide full investment and wealth management services; comprehensive income tax and estate tax planning, structuring, compliance and governmental representation capabilities; and highly personalized concierge family office services. Clarfeld offers innovative solutions crafted for the sophisticated needs of high-net-worth individuals, families and foundations and has cultivated long-lasting client relationships through multiple market cycles. Clarfeld presently manages and advises on over $17 Billion in assets; offering a wide scope of services, expertise and research, while intimately focusing on each client's unique circumstances.

The Junior Trust Operations Specialist will be responsible for processing the movement of money and performing operational support duties of the Middle Office Financial Group. The role will report to the Manager of the Middle Office. This is a full-time position and the individual selected for this role will be required to work from the Citizens Bank Johnston Rhode Island location full time (this is not partially or fully remote position). It is expected that the individual fulfilling this role will continually gain more knowledge and skills through practice and mentorship, and with strong results-oriented performance will eventually be promoted into a Senior Operations Specialist role with increased and more complex responsibilities (e.g., approving money movement, approving reports and client communications, problem research and resolution, etc.).

Colleague must be detail-oriented, process work with a high degree of accuracy while following established processes and procedures and within short deadlines. They must also have an aptitude for identifying and escalating issues appropriately and quickly as well as be able to switch to different tasks with different processes frequently.

The following job responsibilities apply to day-to-day work, additional work will be assigned as determined by the Middle Office Manager or Assistant Manager/Team Lead.

Primary Job Responsibilities:
  • Check deposit processing (e.g., scanning, entering in system, obtaining approval of entry, and notifying relationship managers)
  • Prepare and mail client materials in an accurate, complete and professional manner and obtain approval from Senior Trust Operations Specialist or Middle Office Assistant Manager/Team Lead
  • Account change confirmations
  • Escheatment Letters
  • Probate Letters, receipts and packages
  • Other ad hoc mailings
  • Escalate discrepancies and customer inquiries in an accurate and timely manner to Senior Trust Operations Specialist or Middle Office Assistant Manager/Team Lead
  • Process operational settlement wires
  • Monitor and track incoming and outgoing transfer of securities, verifying the accuracy of information completed by another colleague or vendor
  • Prepare costs basis report for asset transfers and send to custodians for processing
  • Prepare reporting, conduct reconciliations and validations as requested by Middle Office Manager or Assistant Manager/Team Lead
  • Provide coverage for other operational staff during peak times and vacation
  • Perform other duties as assigned by Middle Office Manager or Assistant Manager/Team Lead

  • Bachelor's degree or equivalent experience
  • 1+ years securities operations experience preferred
  • Strong research and problem-solving skills
  • Strong organizational, time management and prioritization skills
  • Strong computer skills - Excel, Word, Outlook, Power Point, etc.
  • Strong interpersonal, verbal and written communication skills
  • Flexible team player
  • Willingness to adapt to an ever-changing environment

Additional Skills/Knowledge
  • Attention to detail and understanding of importance of data accuracy
  • Ability to identify issues and escalate quickly and appropriately for resolution
  • Aptitude for learning and working in a team environment
  • Ability to perform responsibilities accurately and independently in a fast paced multitask environment
  • Ability to prioritize and handle large inflows of workload during peak processing times

Hours & Work Schedule
  • Hours per Week: 40
  • Work Schedule: M-F 8:30 AM - 5:00 PM on site

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

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