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Change Adoption Manager

Handelsbanken Plc
London, United Kingdom
Closing date
Mar 10, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job Introduction

The Change Adoption Manager role resides within the Handelsbanken Digital department and is responsible for facilitating the successful embedding of digital change initiatives across the Bank. Working as part of the cross-functional Business Transformation central team, they will be responsible for supporting the digital product delivery areas to implement change effectively across the organisation, providing them with the tools and capabilities to succeed and ensuring adherence to the Change Adoption Framework.

The role holder will be responsible for developing excellent stakeholder relationships and engagement with the end users/recipients of change, with a particularly strong focus on the Branch network. They will work with these areas to: assess the impact of proposed changes and agree optimal sequencing of roll-out; ensure that training plans are tailored to the audience and delivered seamlessly and professionally; establish robust communication channels to keep stakeholders informed; and drive user adoption of new digital products, ensuring maximum customer and business value is realised.

Reporting to the Head of Change Adoption, you will work together to understand the impacts of change on our people, embed the right behaviours around the Bank's new digital capabilities and empower colleagues to use them, taking the whole organisation on our Business Transformation journey.

This position is to be based in London or Manchester.

Main Responsibilities
  • Conduct thorough impact assessments to identify potential risks, challenges, and opportunities associated with proposed changes, and support in developing plans accordingly.
  • Create and maintain a strong relationship with Internal Communications to successfully land key change messages, ensuring change comms are aligned to comms guidelines and broader Bank communications plans.
  • Track and measure the results of adoption of change delivered, and regularly report results to key business stakeholders and leadership.
  • Design, develop and maintain change adoption strategies to support the optimal uptake of new processes and technologies.
  • Engage with all areas of the business to form and maintain coalition around the delivery of successful change aligned to the Bank's strategy.
  • Be an active member of the Change Adoption community of practise, sharing experiences and contributing towards the continual enhancement of this capability to broaden impact and ensure consistency of approach across Business Transformation.
  • Deliver and support business implementation planning, tracking and reporting, ensuring visibility of activities required in order to deliver successful change.
  • Close working relationship with all functions within Business Transformation and the wider Bank including business owners to support readiness for change being delivered into operational BAU processes.
  • Supporting business representatives through business change methodology and ensuring that impacts are understood and implementation plans are produce.
  • Consult and coach appropriately through the product development lifecycle whilst also identifying training needs/gaps, update tools and processes where appropriate through feedback and regular evaluation of effectiveness.
  • Operates in line with the Bank's Risk Management framework (including sub-frameworks) and relevant risk and compliance policies and procedures, ensuring appropriate and timely escalation of any concerns.
Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...
  • Ability to engage, communicate with and influence senior leaders and key stakeholders.
  • A solid understanding of behavioural change and adoption.
  • Exceptional relationship building skills.
  • Robust understanding of the Financial Services sector.
  • Proven track record of delivering effective change, with an emphasis on end user impact and stakeholder management and engagement.
  • Success in delivering change communications plans that drive culture and change adoption.
  • An understanding and/or experience of the Microsoft 365 suite of applications is desirable.
  • Experience of leading the people side of large, complex change programmes, developing change and enablement strategies, and designing change adoption training plans is highly desirable.
Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

What is in it for you?
  • We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
  • Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
  • A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)
Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

There will be a 2-stage interview process with a mix of virtual and face-to-face.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email .

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.

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