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Head of Portfolio Management and Payment - Hang Seng Bank (HK)

Hang Seng Bank Limited
Hong Kong, Hong Kong
Closing date
Mar 14, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Unsecured Lending & Payment
Wealth and Personal Banking

We are currently seeking a high caliber professional to join our department as Head of Portfolio Management and Payment.
Principal responsibilities
  • Formulate robust business plans and pricing strategies to accelerate growth in unsecured lending, domestic and international payment volume, product profitability, risk adjusted returns and market share
  • Drive the development of new product features, digital capabilities, sales channels and innovations to strengthen loan-on card, personal loans and payment propositions, and enhance customer experience
  • Steer the design and development of customer-led loan origination and payment journeys and drive digitalization of transactions
  • Devise insight-led acquisition, usage and retention strategies to grow and sustain relationship of strategic segments throughout the customer lifecycle
  • Collaborate with Risk on credit risk and opportunities management such as review of underwriting criteria, evaluate and balance risks taken and revenue generated
  • Lead partnership management and maintain collaborative relationship with clients, merchants and partners within the payment ecosystem
  • Over 15 years of relevant experience in unsecured lending or payments and transactional banking products or similar product and service management within retail banking
  • Experience of product management, organizational leadership, and commercial management of transactional banking products
  • Strong technical knowledge of retail banking products and market/industry review for strategy formulation
  • Demonstrate change leadership and strategic focus with strong Growth Mindset and passion to champion change and promote innovation.
  • Strong customer centricity focuses to deliver market-leading products, services and experience to targeted customers
  • Highly effective navigation within a complex matrix environment, governance standard and regulatory context with agile ways of working and strong engagement with different levels of internal and external stakeholders
  • Strong track record in orchestrating and leading strategy development, business planning and implementations across multiple business and functional stakeholders to successful completion
  • Seasoned people leadership to engage, motivate and develop a diverse team; drive strong performance culture with clear aligned direction; build talent pipeline and business bench strength
  • Strong outcomes focus with adaptability, sound judgement and business insights in decision making, and accountability in delivery
  • University degree in Investment, Business Administration, Banking and Finance or related disciplines
  • Proficiency in both English and Chinese
If you would like to explore other opportunities at Hang Seng Hong Kong, please visit for details.

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