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Associate, Technology Service Desk/On-Site Support Analyst I

BNY Mellon
Pittsburgh, USA
Closing date
Mar 6, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Associate, Technology Service Desk/On-Site Support Analyst I
Bring your ideas. Make history.

BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member in the role of Associate, Technology Service Desk/On-Site Support Analyst Ito join our team. This role is located in Pittsburgh, PA and Lake Mary, FL.

In this role, you'll make an impact in the following ways:
  • Provide second line technical support to all BNY Mellon Employees and Contractors.
  • Respond to requests for technical assistance via phone, chat and Self-Service tickets.
  • Troubleshoot Microsoft 365.
  • Research and understand support changes and updates as well as adhere to company policies, technologies, and incident management processes.
  • Remotely diagnose and troubleshoot PCLaptop, BYOD, VPN and software issues.
  • Research solutions using available knowledge base.
  • Advise users on appropriate actions.
  • Document all inquiries and incidents as required.
  • Assign unresolved Incidents to appropriate support teams in a timely manner.
  • Ensure incidents requiring urgent attention are escalated via the identified escalation management procedure.

To be successful in this role, we're seeking the following:
  • Bachelor's degree in a related discipline required. Typically requires no previous professional experience or 2+ years experience in a Tech Help Desk support capacity; related internship experience is a plus.
  • Prior related experience including Internship experience is a plus.
  • Knowledge of and any familiarity with PC hardware and software.
  • Experience with MS 365 Suite products.
  • Customer service experience.
  • Excellent communication and interpersonal skills.
  • Excellent attention to detail and documentation skills.
  • Ability to keep a level head in pressure situations.
  • Ability to follow set procedures and processes.
  • Flexibility in working hours.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

EEO Statement:

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

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