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Cash Equities Application Support - Leading Investment Bank - Hong Kong

Hong Kong, Hong Kong
Closing date
Mar 2, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
My client, a leading investment bank with global presence, is actively seeking a equities application support specialist to join their team. You will play a critical role in ensuring the stability, efficiency, and functionality of their equities trading applications and systems.

The role:
  • Application Support: Provide technical support and troubleshooting for equities trading applications, ensuring smooth and uninterrupted operation. Monitor system performance, identify and resolve issues, and escalate critical incidents to appropriate teams as necessary.
  • Incident Management: Investigate and resolve application-related incidents, working closely with traders, developers, and infrastructure teams to minimize downtime and mitigate risks. Document incident details, root causes, and solutions to contribute to the knowledge base.
  • System Maintenance: Perform regular system maintenance tasks, including application upgrades, patching, and configuration changes. Coordinate with development teams to ensure seamless integration of new releases and enhancements.
  • Monitoring and Alerting: Implement and maintain monitoring tools to proactively identify potential issues or performance bottlenecks. Monitor system logs, performance metrics, and trade flows to ensure optimal application performance and adherence to service level agreements.
  • Change Management: Collaborate with development teams to review, test, and deploy application changes and enhancements. Follow change management processes and ensure proper documentation and communication of changes to stakeholders.
  • User Support and Training: Provide technical assistance and guidance to end-users, including traders and operations teams. Develop user documentation and conduct training sessions to enhance user understanding and proficiency with equities trading applications.
  • Incident Prevention and Analysis: Conduct root cause analysis of major incidents, identify trends, and implement preventive measures to enhance system stability and performance. Contribute to continuous improvement initiatives and participate in post-incident reviews.

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in application support within the financial industry, particularly in equities trading.
  • Strong knowledge of equities market structure, trading workflows, and trading technologies.
  • Solid understanding of Unix/Linux operating systems and scripting languages (e.g., Shell, Perl, Python).
  • Proficiency in SQL and database technologies (Oracle, SQL Server).
  • Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues in a high-pressure environment.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
  • Ability to work independently and take ownership of tasks, while also being a proactive team player.
  • Knowledge of ITIL principles and experience with incident management and change management processes is a plus.

Why apply?
  • Lots of room for career growth and potential internal mobility
  • Competitive remuneration

If you are keen to apply, kindly send your cv to

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