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Analyst, People Operations Executive, Consumer Banking Group Operations, CCTR

DBS Bank Limited
Singapore, Singapore
Closing date
Feb 28, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Business Function:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

Job Responsibilities:

To provide support and coordination on the execution of all employee engagement and rewards/ recognition related activities and projects. To provide support in all HR related activities.

  • To coordinate activities, end to end for all recruitment (CSO/ Support Roles)
  • Liaise with Biz HR/ TAG on opening of job position for external application
  • Facilitate overall People Operations activities and induction of new hires
  • Partner Operations Admin on the preparation of all necessary equipment required
  • Conduct Pop n Talk sessions with newbies
HR Admin Matters
  • Clearing and attending to all emails (HR related) sent to People Operations functional email
  • address
  • Manage day to day/ ad hoc HR admin matters
  • Amend and update Job Description (JD) of all CCTR roles
  • Maintain HR filing systems e.g. MC Management
  • Collate HR data for reporting purpose and provide accurate and timely HR reports
  • Provide assistance and follow-up on company policies, procedures and documentation
Digital Initiatives/ Innovation/ others
  • Review current work processes and suggest/ implement ways to improve efficiency or automate Projects/ Others
  • Participate in CCTR projects as SME for Onboarding as and when required
  • Cross support People Engagement/ People Development/ Training activities when required Rewards & Recognition Partner Operations Team and provide administrative support and coordination of the overall employee rewards and recognition program
  • Diploma/ Degree in Human Resource Management
  • At least 1-2 years' experience in Recruitment and HR Administrative functions
  • Knowledge in Contact Centre and Customer Service preferred
  • Experience in event planning and execution
  • Experience in coaching/ conducting surveys/ focus groups
  • Excellent verbal and written communication skills
  • Ability to engage staff of all levels and create positive influence
  • Good planning and organizational skills
  • Good Team Player
  • Flexible and adaptable
  • Upholds high standard of integrity
  • Strong Focus in internal customer support
Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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