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Product Owner - Digital Transformation, RM Channel (VP)

Bank of Singapore
Singapore, Singapore
Closing date
Mar 10, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

Bank of Singapore opens doors to new opportunities.

We are looking for a Product Owner that has good knowledge of digital multi-channel Relationship Managers portals in Private Banking, that support day-to-day activities and facilitate advisory and execution driving the vision of the RM Front End. The person will need prior experience in managing Agile project, from the product owner perspective.

Ideal candidate would have 10 - 15 years of experience in Private Banking and Product Owner, with a deep understanding how Front office perform the day to day activities, engaging and driving conversation with RM .

This person will be responsible for stirring the delivery of the RM Front End vision. This person is able to form and deliver the product backlog, together with the squad, and through extensive engagement with Front Office in their various capacities (RMs, MAs, ICs, product specialists). This includes business requirements gathering and documentation, product backlog management, user acceptance testing strategy and sign off, as well as user change management/go-live activities (e.g. communications and training).

Defining the vision and strategy

• Understand industry trends, latest vendor solutions and competitor capabilities, working closely with market research, technology solutioning partners and vendors.

• Understand business needs and opportunities, working closely with all user stakeholders through user councils and via feedback channels.

• Agree on Objectives and Key Results with business sponsors, to improve customer and employee experience, create new business opportunities, capture efficiencies and address operational risks.

• Prioritize of value delivery, to define a capability build roadmap with defined target state(s) within given investment.

• Define an investment roadmap, ensure stakeholder buy-in and secure necessary funding approvals. Deliver the strategic vision of the digital RM initiatives in the capacity of Product Owner

• Engage with Front Office users to understand critical user journeys, pain points, latent needs and deliver the solution that meets their requirements. At all points, ensure their requirements are understood and delivered.

On-going Product Management

• Facilitate workshops and brainstorming sessions to co-create killer features

• Collaborate with IT BA and software engineer to make sure requirements are well understood.

• Responsible for providing and clarifying the requirements in the form of user stories:

o Collates, creates and maintains the Product Backlog

o Refine the user stories, with a focus on clear acceptance criteria.

o Ensures artefacts that help define the product features are developed to guide the Delivery Execution team in their implementation (e.g. UX brief, screen specs, wireframes)

o Participates in user story grooming and sprint planning.

o Clearly communicates the business case to the Team and Stakeholders

o Sign-off deliveries during Sprint demo

o Participates in production verification

o Prepare user training material and support user training

o Engage and communicate with key stakeholders on project status, key risks and issues

o Ensure that project deliverables achieve synergy with business processes, which includes re-defining business processes, where applicable


Work Experience Requirements

• Minimum 10-15 years of solid experience Product Owner, in delivering in complex, cross-functional technology-related projects in banking, preferably in a Private Bank

• Minimum 5 years of experience as a Product Owner / Business Project in banking, preferably in a Private Bank

• Experience in working with end users, to gather requirements and translating them into User Stories, for technology team to implement.

• A driven self-starter who is delivery focused and possesses strong communication, influencing and presentation skills

• Robust stakeholder management skills and good interpersonal skills

• Ability to demonstrate conceptual thinking skills

• Can work confidently and collaboratively with cross-functional stakeholders of varying seniority

• Experience in working with agile methodology, use of Jira.

• Knows/ willing to learn gherkin user stories.

• Organized with a natural inclination for planning strategy and tactics

• Can work independently, is pragmatic and enjoy high energy levels

• Thrive in a fast-paced environment and is able to adapt to various demands in a diverse culture

• Familiar with relevant rules and regulations, in particular those relating to local private banking business

• Has ability to multi-task and meet multiple deadlines

Education Requirements

• A degree holder. MBA and project management or agile certifications are advantageous.

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