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Senior Associate, Client Onboarding/Transitions/Conversions/KYC

Employer
BNY Mellon
Location
Pune, India
Salary
Competitive
Closing date
Mar 9, 2024

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Job Function
Accounting/Audit/Tax
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Overview
Senior Associate, Client Processing, Team Lead
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We're seeking a future team member for the role of Senior Associate, Client Processing, Team Lead, to join our Client Activation team. This role is located in Chennai - HYBRID.
In this role, you'll make an impact in the following ways:
  • Provides quality support to clients with complex transactions and processes daily. Independently assists clients by responding to phone, email and other inquiries regarding company products, services and procedures.
  • Responds to client questions on the process and request and aids with issues that have been escalated by junior team members. Research and resolves complex operational or client issues.
  • Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures. Assists in providing status updates on problem resolution and outstanding issues to other teams.
  • Subject Matter Expert - Understand the process E2E and guide the team as the Subject Matter Expert on the multiple processes within the team and contribute positively to the various process improvement Initiatives.
  • Responsible for the quality and completion of own and Team's work
  • People Management - Lead a team of support staff and professionals, including coaching, performance management and Development.
To be successful in this role, we're seeking the following:
  • Education requirement - UG/PG
  • Experience requirement - Overall 8+ years of experience, Minimum 3+ years in Team/ People Management
  • Experience requirement - Experience in Client onboarding/ Investment Operations processes
  • People Leadership requirement - Min 3+ years of handling 10+ staffs
  • Flexibility to NAM shift (6 pm to 2:30 am)
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

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