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Claims Specialist, Casualty (Brooklyn)

Sydney, Australia
Closing date
Mar 28, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Claims Specialist, Casualty (Brooklyn)

Sydney / Melbourne - Australia

With offices located throughout Australia, Brooklyn Underwriting is a highly accomplished underwriting operation that has been operating for over two decades and is the SME flagship of AXA XL, the market leading global insurer. Brooklyn's insurance products are customised, market-specific solutions that are supported by specialist underwriting teams with recognised experience in Property, Casualty and Financial Lines,. Brooklyn is an award winning underwriter aiming to deliver only the best to our ever growing customer base.

This role will manage and resolve claims. Work closely with manager and fellow Claims Specialists/Adjusters /lawyers to drive files to resolution and interact and collaborate frequently with Practice Leaders and the Underwriting team. Manage assigned claims while setting and implementing the case strategy for these claims under the direction of the Practice Leaders and Claims management Building and maintaining relationships with brokers and clients

DISCOVER your opportunity

What will your essential responsibilities include?

  • Proactively manage assigned SME liability claims across multiple jurisdictions, while setting and implementing the case strategy for these claims under the direction of the Practice Leaders and Claims management.
  • Ensuring documentation is present in files and claims specialist/adjuster guidelines and protocols are followed
  • Owning claims files and working with the claims manager and practice leaders to develop strategies with the vendors while identifying large losses
  • Managing Claims litigation strategy or alternative resolution techniques for claims
  • Assisting underwriters with policy review and drafting initiatives
  • Driving and participating in brokers and clients' meetings and educational seminars to our brokers' network in order to enhance e Claims' value and support business growth
  • Deliver prompt, fair, empathetic and accurate claims service, in a fast pace environment enhancing strong broker and client relationships; takes an innovative and solution-oriented approach; provides insights into risks and improvements; is aware of and responsive to industry, market and local trends

You will report to the Brooklyn Claims Manager

SHARE your talent

SHARE your talent

We're looking for someone who has these abilities and skills:

  • Bachelors degree and/or relevant experience; typically a colleague in this role could be expected to have 3-5 years experience
  • Ability to make presentations to colleagues or brokers and/or take on increasing responsibility
  • Excellent verbal and written communication, collaboration, presentation and influencing skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. Ability to work in a fast-paced environment and efficiently juggle numerous concurrent responsibilities.
  • Collaborative approach: Develop and maintain productive working relationships with insured, brokers, claim handlers, underwriters and legal counsel. Provide guidance and seek input from others as needed to achieve the best result possible. Capable of working and collaborating with a virtual team.
  • Results Oriented: Approach tasks proactively and anticipate needs. Think quickly and prioritize multiple work streams without sacrificing quality. Act with a sense of urgency

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed.

  • Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
  • Robust support for Flexible Working Arrangements
  • Enhanced family friendly leave benefits
  • Named to the Diversity Best Practices Index
  • Signatory to the UK Women in Finance Charter

Learn more at . AXA XL is an Equal Opportunity Employer.


At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

  • Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
  • Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
  • Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
  • AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving.

For more information, please see

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