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Digital Delivery Manager, Hang Seng Bank (HK)

Hang Seng Bank Limited
Hong Kong, Hong Kong
Closing date
Mar 7, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Digital Delivery Manager
Commercial Banking - Corporate Digital and Innovation
Hang Seng's Commercial Banking (CMB) business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies. For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade and receivables finance, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.
Reporting to the SENIOR DIGITAL DELIVERY MGR - DBB LEAD, we are currently seeking a high caliber professional to join our department as Digital Delivery Manager.

Principal responsibilities
• Identify and drive up digital business opportunities including but not limited to online product/service applications, sales leads, cross platforms promotions, 3rd party business development opportunities, artificial intelligence and robotic
• Monitor project life cycle including preparation of user requirements and product papers, collaboration with internal and external partners for the delivery of the projects including but not limited to UAT, training, execution of marketing campaigns and production support.
• Gather, report and present digital platform usage analysis, and market intelligence
• Work closely with stakeholders including product owners, marketing, legal, compliance, contact center teams, frontline staffs, technical teams and external vendors to drive digital KPI, including design and execute targeted up-sell/cross-sell strategy/campaign in omni-channel platforms
• Provide training, coaching, ongoing support and communication sessions to colleagues and customers on new digital products, services and policies
• Analyze latest market data in banking and financial industry/channel statistics to derive fit for purpose digital solution and customer journey
• Compile reports and presentation materials on research findings and recommendations
• Take personal ownership of the customer digital experience, and ensure all team members take personal responsibility for managing their digital customers' relationship with local and global stakeholders
• Keep up-to-date knowledge on fintech development and drive innovation to face challenges from other market players

• University degree in Business Administration, Information System or related disciplines
• Solid experience (at least 5 years) in digital platform developments in terms of extending bank's products and service offerings to digital platforms where onboarding target/potential customers to take up the products/services on digital
• Knowledgeable in banking operations, banking products/ services, ideally in Commercial Banking
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
• Good knowledge of digital, web and mobile technologies and services (chatbot, instant messaging, responsive design, NLP, artificial intelligence, machine learning, metaverse, etc.)
• Able to keep abreast of the latest digital and online banking technologies and trends
• Strong self-motivation, with good communication and interpersonal skills
• Experience in Agile project management methodology for project delivery on platforms and platform functions would be an added advantage
• High level of attentiveness to details, with strong business sense and able to make sensible business judgments
• Proficiency in both English and Chinese, fluency in Putonghua an advantage

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.

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