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Trainee FOREX Front Office Application Support Analyst - Others - London, United Kingdom

London, United Kingdom
Closing date
Mar 2, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Description of the Business Line or Department - Summary of the business, coverage, services

Within Société Générale Corporate & Investment Banking (SGCIB), the Information Technologies department is in charge of
providing other departments with their Information System. IT manages high quality and competitive tools respecting technology
and cost standards.

Based in London, one of the leading financial marketplaces in Europe, you will join the Fixed Income & Currencies (FIC) team,
which mainly acts as a proximity business support unit for the FIC Market Making business in London.

You will mainly support Front Office users of the Investment Banking branch on booking and trading tools applications.

Summary of the key purposes of the role - Summary of the key objectives and primary goals

As a support trainee in a very rich, dynamic and demanding environment, you will support the business of the Investment Banking
branch for the Forex market activity. Your user base is mostly in London, but also in Paris + EMEA and consists mainly of Front
Office agents. You will work on functional issues impacting pricing, electronic market contribution / negotiation / STP, manual
booking but be exposed to risk and P&L issues.

• Main responsibility will be to support the Forex business on our trading and booking tools and platforms. Users will
be traders, sales and middle office.
• Communicate with users and provide regular updates on the status and actions taken.
• Collaborate within your team and contribute when applicable on skill sets outside of user support: business
analysis, testing, project management, coding.
• Ensure the continuity of the business by a strong relationship with the global Forex support team, local helpdesk support team, IT development team, the infrastructure teams and the IT Project and product managers in EMEA.
• Guarantee a high level of service & quality by industrialising the different processes and participating to the local
and global projects and by communicating about it.
• Identify improvement axis and propose transformation of existing processes both for the business or our
production services activities.

Summary of responsibilities

• Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and
issues. Track on users' daily requests and provide reports on related KPIs.
• Escalate the incidents to appropriate development team (support level 3) when required. Liaise with relevant IT
teams regarding new functional and technical enhancements.
• Participate in Agile sprints in any capacity that can contribute outside of user support: coding, business analysis,
testing and user training.
• Make available the knowledge of the local activity by promoting and updating documentation of procedures and
processes used.
• Build good partnership and trust with business users, IT peers locally and worldwide through clear communication.
• Provide support coverage during the trading day & bank holidays through a rota. Perform on-duty jobs when

Profile required

Competencies - Define a minimum of 10 skills and technical knowledge that are essential for the Job holder to have

• Excellent interpersonal and communication skills, written and oral. Ability to communicate complex, technical issues to
non-technical staff.
• Excellent analytical skills.
• Ability to work within a 24x5 global team. Ability to work with colleagues in different time zones.
• Experience/ability working within a high-pressure environment.
• Ability to prioritise and influence.
• Ability to lead by example and make decisions.
• Knowledge of Forex Cash and Forex Option products (vanilla, trigger, accumulators, strangle, straddle etc.) (prior
knowledge preferred but training will be given)
• Knowledge of pricing of options, greeks etc it's a plus.. (prior knowledge preferred but training will be given)
Technical skills (prior knowledge preferred but training will be given)
• Windows servers (basic commands)
• Unix servers (basic commands)
• Operating Systems - Windows/Linux skills
• SQL Postgres, Oracle & Sybase data base
• Microsoft Office, in particular Excel - notions of VBA is a plus
• Object Oriented coding like C# .net or Java notions is a plus


University degree ideally in a relevant subject

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 24000482
Entity: Societe Generale London Branch
Starting date: 2024/05/06

Publication date: 2024/02/15

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