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Senior Production Services Application Support Analyst

BNY Mellon
Pune, India
Closing date
Mar 6, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Senior Production Services Application Support Analyst
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.
We're seeking future team members for our Engineering business with roles located in Chennai and Pune in HYBRID positions.

In this role, you'll make an impact in the following ways:
This role is responsible for providing 24x7(Level-3) support for all the business applications and enterprise systems for MCM. The Person in this position will be familiar with most asset type and will be providing level -3 support for most of the issues. S/he will be working with Strategic Project Office team on business level projects from application support side. S/He will help to prepare training documents for the team on new applications/software and strategies. S/He will function as the quality coordinator of the team and will be working on KWI, LEAN and other quality initiative. S/he will also provide monthly report of the team.
ESSENTIAL FUNCTIONS - Key Roles & Responsibilities
Functional Responsibilities- Advanced Technical Analyst duties handle production release; work with Onshore and Pune automation team on projects, Research and troubleshoot critical issues, Prepare, and submit RCA report, responsible for handling business issues in 3rd Party Applications. 40% Domain Expert - Familiar with most Asset Types, Understands System Trade Flow of most instruments traded by Mellon (and has a desire to learn about other Mellon instruments), Should have in depth technical as well as business knowledge of Trade ops, data management, portfolio management and other investment management applications 30 % Transitions facilitator- The individual will be responsible for helping to communicate with the Onshore for all existing & new tasks training and procedure documentation. She/he will be working closely alongside the Team Lead and with the onshore counterparts to determine the requirements and have it documented. Potential to assist with professional & courteous training in the team by walking junior team member through all the AutoSys jobs, business applications and different trade flows 30 % LEVELING FACTORS
Business Expertise:
Applicant should be having a significant understanding about how asset management works. S/He Should be having an excellent business understanding of different asset types, trade flows and different applications involved during trading and how systems are integrated.
Problem Solving:
As the person is working 24x7 environment and would be working with different people on different applications at different hours, S/He should be having strong problem skills while working on projects or resolving any issues during his day-to-day activities in timely manner to keep all the business systems up and running.
Nature & Area of Impact:
This role may impact day trading and if the systems issues are not resolved in time, it could cause delay in system and lead to financial loss. Delay in response in any outage/client request and setting up the wrong code, might cause the company, reputation loss.
Interactions / Interpersonal Skills:
There will be regular interactions with the teams both Local as well as Onshore and occasional interactions with clients. The person should have excellent communication skills both written and verbal. He should have willingness to analyze, innovate and improve workflow processes.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

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