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CSR'I

Employer
SHEIN
Location
Manila, Philippines
Salary
Competitive
Closing date
Feb 27, 2024

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Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
ABOUT US

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries and regions.

Key Responsibilities: Customer Service Resolving customer inquiries in an appropriate and timely manner through mainly email / online chat. Be able to analyze client's complaints and questions, reflect abnormal incidents and offer useful suggestions. Provide excellent customer service that keeps the customer coming back. Respond to customer inquiries in a clear and concise manner while also keeping up with the speed that is expected from a chat and email platform. Be familiar with the websites of our company and be capable of understanding the operation process and promotion activities. Represent and protect the brand ensuring each customer connection is professional and accurate. Work as part of sales/marketing team to drive positive sales and customer approval/ satisfaction rate Others Act as a front/ back liner to support the bone of the business. Contribute to team effort by accomplishing related results as needed. Perform other or additional duties as assigned by company superior
Technical/ Functional Skills: System savvy and knowledge in MS Office applications Strong customer service skills Average communication skills in writing and speaking English Typing skills should be 30 words per minute Soft Skills: Average communication skills and excellent customer service. Strong personal and organizational skills. Excellent technological skills to effective High attention to details Positive outlook towards clients and colleagues.

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