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Executive, Business Risk and Controls - Bank

Phoenix, USA
Closing date
Feb 26, 2024

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Job Function
Risk Management
Industry Sector
Finance - General
Employment Type
Full Time
Why USAA? Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special! The Opportunity
USAA is a family of companies that provides insurance, banking, investments, retirement products and advice to more than 13 million current and former members of the U.S. military and their families. We are known for our legendary commitment to our members, and are consistently recognized for outstanding service, employee wellness and financial strength.

This executive leader reports to the SVP, Business Risk and Controls or Chief Controls Officer for USAA Federal Savings Bank. We are looking for a risk leader with a mortgage, consumer lending and credit background who will serve as controls executive for the Real Estate and Consumer Lending businesses as well as the supporting credit functions. This executive will lead a team of over 40 risk professionals partnering with the business to effectively execute the USAA FSB risk governance framework to operate within risk appetite including risk identification, measurement, monitoring and control.

The Executive will be located in either San Antonio, TX, Charlotte, NC, Phoenix, AZ, Tampa, FL, Colorado Springs, CO, or Plano, TX

What you'll do:
  • Leads the design and execution of the business risk and controls strategy for a department within the Bank, considering USAA's broader business strategy and complex regulations and supervisory expectations, including how they apply in a matrixed commercial environment.
  • Builds and oversees a team of Business Risk and Controls employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
  • Sets the risk and controls vision, strategy, and design to support product offerings, optimize member experiences, increase industry market share, and maximize member retention, satisfaction for a department within the Bank, while operating within the Bank's risk appetite parameters.
  • Oversees business controls and governance programs, business controls and risk mitigations, and business strategy and planning for a department within the Bank. Specifically oversees key First Line of Defense functions including but not limited to: Reg W, BSA/AML, Control and Supplier Testing, Key Risk Indicators program, Loss Data, Risk Control Self-Assessment, Issue Management, Member Restitution, and Governance Programs.
  • Operates within established policies and guidelines, and acting in accordance with applicable Banking laws, regulations, and supervisory guidance, including those related to consumer protection, including ensuring policy exceptions are promptly and effectively assessed and escalated.
  • Leads the First Line of Defense governance and administration of compliance and operational documents, operating procedures, and platform workflows within Bank parameters.
  • Implements, develops, and maintains First Line of Defense business risk and control program in accordance with independent risk management guidance.
  • Assesses material risks associated with the Bank's operations on an ongoing basis and uses those risk assessments as a basis for evaluating progress in achieving the Bank's strategic mission.
  • Develops, communicates, and reinforces risk appetite and risk tolerance throughout the Bank in a manner that causes all employees to align their risk-taking decisions. Maintains awareness of disrupters, developments and trends that may affect the competitiveness, quality, and/or profitability of the department's ability to support the members' needs.
  • Serves as a key contact to the OCC, Consumer Financial Protection Bureau (CFPB) and Federal Reserve Board (FRB) for the First Line of Defense.
  • Stays abreast of industry regulatory developments and keeps senior management apprised of relevant changes and developments.
  • Ensures ongoing data analysis of risks, vulnerabilities, and market trends and compares internal performance to industry standards and best practices.
  • Provides consultative advice in the design and performance of key controls and regularly reports the status of the control environment including issues and concerns to the General Manager.
  • Monitors risk appetite metrics for changes in the risk profile for a department within the Bank, using monthly reports on metrics and thresholds breaches.
  • Develops appropriate third-party risk policies, and associated procedures, controls and processes in compliance with relevant state and federal regulatory compliance requirements.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:
  • Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 10 years of risk management, compliance, control, and/or audit experience in a Bank or financial services institute with a demonstrated record of success and/or growth.
  • 8 years of people leadership experience in building, managing and/or developing high-performing teams.
  • A proven track record leading comparable operations and programs within a Bank or financial services institution.
  • Demonstrated ability to successfully navigate and operate across multiple levels of an organization.
  • Extensive knowledge and understanding of all federal and state laws and regulatory guidance applicable to Banking institutions (e.g. Reg W, Reg Z, AML, etc.).
  • Extensive knowledge, understanding and application of risk management and compliance framework and guidelines.
  • Knowledge of federal laws, rules, regulations, and applicable guidance to include: OCC Heightened Standards, BSA/AML, REG E, UDAAP/UDAP, TILA/REG Z, SCRA, FCRA, MLA.

What sets you apart:
  • Mortgage acquisition, servicing and capital markets business or risk experience
  • Consumer lending business or risk experience
  • Credit risk experience
  • Extensive experience interacting with regulators


USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $315,800 - $568,500

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Long Term Incentive Plan: Cash payment for Executives only representing a cash payment which is both time and performance based


At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on

Relocation assistance is available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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