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Head of Business Continuity and Resilience

QBE Insurance
London, United Kingdom
Closing date
Mar 1, 2024

View more

Job Function
Risk Management
Industry Sector
Finance - General
Employment Type
Full Time
Primary Details
Time Type: Full time

Worker Type: Employee

Head of Business Continuity and Operational Resilience/Senior Business Continuity and Operational Resilience Manager (depending on experience)


Fixed term contact - Maternity Cover

The Opportunity

QBE Europe is recruiting for a Head of Business Continuity and Operational Resilience/Senior Business Continuity and Operational Resilience Manager to join a well-established risk and resilience team in our London office. In the role you will be responsible for leading the development and maintenance of policies and frameworks for business continuity and operational resilience. You will champion practical resilience within the business by guiding change in projects by identifying and responding to impacts.

Your new role

Strategy & Planning
  • Participate in the annual planning of activities and objectives to ensure high quality results.
  • Interpret requirements into practical / pragmatic solutions for EO keeping the customer at the heart of the design.
  • Determine own work priorities and activities in line with agreed plans balancing conflicting demands to ensure the achievement of personal and team objectives.
  • Lead business continuity and operational resilience activities in line with the agreed strategy and approach, defining procedures and standards.
  • Drive continuous development of capability through assessment and improvement ensuring EO operating model is effective and good value.
  • Guide business functions around implementation of business continuity and operational resilience requirements.
  • Develop & deliver training and communications plans for including targeted training to senior management.
  • Review and maintain key data, MI and performance indicators monitoring compliance with requirements.
  • Develop a holistic view of business units, in order to understand the impact of changes and factor this into future communications, problem solving and maintenance activities.
  • Engage and communicate effectively with internal customers at all levels, in order to enhance delivery, undertake challenge, drive continuous improvement and tailor approach to their requirements.
Technical performance:
  • Act as EO's subject matter expert regarding the frameworks and standards to provide effective guidance and advice.
  • Represent Operational Risk in business and IT change projects, including acquisitions, to identify potential risks and provide input which enables effective planning and action.
  • Provide input into ERM processes, such as scenario development, risk and issue management .
  • Actively undertake personal development to ensure up to date knowledge and skill relevant to each framework.
  • Manage the business continuity and operational resilience tools and liaise with software providers to resolve issues and implement system changes.
  • Coordinating crisis/incident handling.
People Development:
  • Acts as a point of reference to guide and advise others to ensure the sharing of knowledge and best practice.
  • Foster a culture of continuous improvement, motivation, and collaboration with those engaged in the process.
  • Supports others in the team to assist in the achievement of their personal objectives and personal development.
About you
  • Experience with financial services, preferably commercial insurance and / or reinsurance.
  • Experience in a business facing role.
  • Proven experience of handling data and producing operational documentation in a structured, coherent, and efficient manner for various audiences
  • Proven ability to review, understand and interpret documents.
  • Proven experience of working effectively with all levels throughout the organisation
  • Sound experience of evidenced based control development and execution.
  • Experience of working in a flexible environment
  • Sound Business Continuity and Operational Resilience management experience.
  • Experience of working in a regulated environment & dealing with internal and external audits.
Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference. In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation (

Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;"

5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada

Employer of the Year 2022 Winner - Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award"

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year"

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response""

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year"

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers."

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link ).

About QBE

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage."

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen!

To find out more about why you should work for QBE, visit our careers website.

What next?

If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process.

APPLY NOW and let's make it happen!"

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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