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Express Claims Examiner

American International Group, Inc.
Melbourne, Australia
Closing date
Feb 27, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time

Who we are

We are a leading global insurance organisation with operations in approximately 70 countries and jurisdictions. AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions and other financial services. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

What unites us across all of these offerings is our commitment to helping individuals, businesses and communities prepare for and respond to times of uncertainty.

We're also committed to making a positive difference for our people and in the communities where we work and live. It's why we seek to offer what matters to our ever-diversifying team - like flexible and creative work environments, professional growth opportunities and forums to advocate for one another and incite change. We encourage employees to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off program.

Get to know the business

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. AIG's General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Operating in Australia for more than 60 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

About the Team

The Express Claims team is a fast- growing team to support the implementation of AIG's new Express Claims model across our Australian Claims business. The team is made up of Examiners located across our major cities and reports into the Express Solutions - Claims Manager Australasia.

The team's commitment is to deliver fast, fair and friendly claims service by driving timely claims resolutions.

About the role

This role will manage a portfolio of Express SME Property, Liability and Casualty claims (reasonable volume 120-150) in a proactive, efficient, cost-effective manner, while delivering a high-quality service to customers. Developing commercial relationships with internal/external stakeholders including brokers and customers.

What you need to know:

Key responsibilities will include but is not limited to:
  • To resolve claims within your authority in a cost-effective manner by ensuring that claims are accurately assessed as to indemnity, liability, and quantum.
  • Take a proactive approach to claims management i.e., determining at earliest juncture indemnity, liability, and quantum with a view to actioning matter to finalisation.
  • Manage external service providers retained by AIG or the insured to ensure cost effective outcomes and compliance with agreed service commitments
  • Communicate and manage issues on cover and quantum to clients and brokers quickly clearly and efficiently using all forms of communication
  • Build and maintain solid relationships with colleagues, other AIG personnel, clients, brokers, sponsors, and other external parties Embrace a learning culture and environment and identify / communicate areas of improvement

What we're looking for:
  • You are now ready to demonstrate your acquired experience as a Property and/or Liability claims examiner
  • Strong communication skills with ability to adapt as the need requires
  • Problem solving skills with strategic planning and execution
  • Ability to drive outcomes in a proactive manner
  • Situational adaptation in approach to achieve positive outcomes
  • Able to work autonomously but within a team environment
  • Appreciation of different stakeholder's interests both internally and externally with a willingness to assist as required
  • Open minded, inclusive and reasonableness in approach in dealings with all claim related parties

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
CL - Claims

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Australia Limited

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