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Broker Support Manager, Melbourne

Commonwealth Bank of Australia
Melbourne, Australia
Closing date
Feb 25, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Part Time
  • You are ambitious
  • We value career progression
  • Together we can help drive sustainable growth for our clients
  • 12 Months Max Term Contract based in Melbourne

See yourself in our team

Our Third Party Banking colleagues are the face of Bankwest and spend their day working directly with our third parties to help our customers achieve their financial goals. Recognised by their smiles and enthusiasm, they have a genuine passion for living the Bankwest values, delivering exceptional customer service and building long-lasting relationships.

Do work that matters

In Third Party Banking we view growing business and managing risk as equally important. This focus allows us to deliver the best possible customer outcomes, whilst making a significant contribution to the success of Bankwest.

As a Broker Support Manager you will work within the Third Party Broker Distribution Team, closely with the Broker Development Manager and State Manager to build, develop and maintain excellent broker relationships.

More specifically, you'll:
  • Work with BDMs to grow and maintain excellent relationships with key broker segments.
  • Implement plans to improve relationships and grow portfolio.
  • Manage applications in pipeline to ensure they are progressed seamlessly from submission through to disbursal.
  • Work with broker partners to improve submission quality and conversion to enhance customer experience, adhere to responsible lending practices and ensure ethical behaviour.
  • Work with internal stakeholders to collaborate on policy, process and product.
  • Provide education and training to brokers on Bankwest policy, process and products.
  • Respond to all enquiries promptly within an agreed timeframe.
  • Report all operational risk events, compliance and occupational health and safety breaches or potential events and breaches you become aware of;

We want to hear from you if you have:
  • Lending background and experience.
  • Evidence of superior customer service and focus.
  • Excellent communication skills.
  • Strong organisational skills, with the ability to prioritise.
  • Knowledge / experience of broker industry is desirable.

If this sounds like you, apply now! We look forward to speaking with you about life at Bankwest!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 21/02/2024

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