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Vice President - Head of Data Center Facilities and Services - Corporate Services - Finance

Employer
Hong Kong Exchanges and Clearing Limited
Location
Hong Kong, Hong Kong
Salary
Competitive
Closing date
Mar 18, 2024

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Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Company Introduction:

We're home to Asia's most dynamic and vibrant capital markets.
Connecting capital, ideas, inspiration and innovation for deeper, more diverse and liquid global capital markets; providing greater choice and opportunity for our customers, each and every day.

HKEX is a purpose-driven company. Our commitment to the long-term development of our business and our markets is articulated in our purpose: "To Connect, Promote and Progress our Markets and the Communities they support for the prosperity of all."

Job Summary:
Corporate Services is responsible for Real Estate management (strategic planning, lease transaction, project, design and construction management and facilities management); Corporate Security; Housekeeping; Mail Distribution, Documentation, Destruction and Storage; Catering Services and Reception Management.

Reporting to the Head of Corporate Services, the Head of Data Center Facilities and Services, Vice President, is responsible for managing all HKEX's Data Center operations including both property services and engineering facilities. The HKEX Data Center management team consists of 12 HKEX staff and is supported by a team of vendor staff.

The HKEX Data Center is a Tier 4, 20MW data center located in TKO. It is a purpose-built data center of over 330,000 sq.ft. in a 5-storey building. The data center houses multiple data halls supporting HKEX's business operations as well as offering low latency hosting services to HKEX's clients.

HKEX also has 2 secondary data centers (SDC), 1 SDC is self-managed and 1 SDC is outsourced to a co-location services provider.

Job Duties:

Reporting to the Head of Corporate Services, the Head of Data Center Facilities and Services, Vice President, is responsible for managing all HKEX's Data Center operations including both property services and engineering facilities. The HKEX Data Center management team consists of 12 HKEX staff and is supported by a team of vendor staff.

Responsibilities:

Data Center Property Services and Engineering Facilities Management
  • Managing 7x24 mission critical Data Centre operations, Electrical and Mechanical (E&M) facilities maintenance and property management services
  • Maintaining critical site facilities such as chiller plants, CRAC/CRACH, UPS systems, emergency generators, building management system and other E&M installations in good, safe, reliable and energy efficient working order
  • Ensuring all operational activities comply with HKEX policies and procedures
  • Driving proactive review on the current preventive maintenance program and implementing projects to enhance current facility capacity, efficiency, sustainability, reliability and safety
  • Managing provision of infrastructure and asset inventory
  • Ensuring statutory compliance and governance
  • Leading delivery of Data Centre projects whether new build or live mission critical environment
Incident Escalation and Management
  • Ensuring timely incident escalation, in compliance to HKEX emergency response protocols
  • Leading the team to carry out corrective actions to maintain data center operation and resilience
  • Driving detailed root cause analysis to understand and learn from the incident, with a view to prevent re-occurrence of similar incidents
  • Carrying out post incident review and report on design, maintenance and operation improvements
Team, Vendor and Stakeholders Management
  • Guiding continuous improvement of processes procedures by managing and guiding subordinates
  • Providing management oversight to support the data center management team's growth and develop the next generation of data center managers
  • Communicating with senior management on the operations and management of property services and facilities as required
  • Managing performance of vendors and contractors according to Key Performance Indicators and Service Level Agreements
  • Maintaining strong working relationship with key stakeholders and other supporting functions.
Requirements:
  • Minimum of 15 years' relevant experience in management of Data Centre critical facilities and property services in mission critical environment
  • Member of Hong Kong Institution of Engineers, Chartered Building Services Engineer, Chartered Electrical Engineer or equivalent
  • Minimum 8 years' of experience managing a sizeable team of data centre technicians and engineers
  • Strong knowledge of Tier 3 or 4 data centre mission critical environment infrastructure: chiller plants, CRAC/CRACH, UPS systems, emergency generators, building management system and site facilities management
  • In-depth knowledge of data centre operations, maintenance and continuous processes improvement
  • Experience in data centre Safety and Security measures
  • Strong vendor management experience
  • Proven ability to identify risk, put in place preventive measures and effectively respond to risk incidents
  • Strong leadership, well organized and excellent stakeholder management
  • Self-starter with positive attitude, a strong sense of accountability and able to perform under pressure
  • Good written, verbal and presentation skills with strong ability to communicate in English
HKEX is committed as an Equal Opportunity Employer. Diversity is one of our core values and we look to support, respect diverse perspectives, abilities, culture and experiences within our workplace.

Location:
HKEX - TKO

Shift:
Standard - 40 Hours (Hong Kong SAR)

Scheduled Weekly Hours:
40

Worker Type:
Permanent

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