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Trainee Credit Application Support Analyst - Others - London, United Kingdom

London, United Kingdom
Closing date
Feb 29, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Description of the Business Line or Department

Within Société Générale Corporate & Investment Banking (SGCIB), the Information Technologies department is in charge of providing other departments with their Information System. IT manages high quality and competitive tools respecting technology and cost standards.

Based in London, one of the leading financial marketplaces in Europe, you will join the Credit Support team, which mainly acts as a proximity business support unit for the Credit business in London.

You will mainly support Front Office users of the Investment Banking branch on booking and trading tools applications.

Summary of the key purposes of the role

As a Trainee in a very rich, dynamic and demanding environment, you will have an excellent opportunity to join a skilled and experienced team and start a promising career in the Banking and Finance sector, with the possibility of becoming permanent or transitioning to a different role (e.g. developer) within the company,

As part of your role, you will support the business of the Investment Banking branch for the Credit market activity. Your user base is mostly in London, but also in Paris, Hong Kong and New York and consists mainly of Front Office staff. You will work on functional issues impacting pricing, electronic market contribution / negotiation / STP, manual booking but be exposed to risk and P&L issues.
  • Main responsibility will be to support the Credit business on our trading and boking tools and platforms. Users will be traders, sales and middle office.
  • Communicate with users and provide regular updates on the status and actions taken
  • Collaborate within your team and contribute when applicable on skill sets outside of user support: business analysis, testing, project management.
  • Ensure the continuity of the business by a strong relationship with the local helpdesk-support team, IT development team, the infrastructure teams and the IT Project and product managers in EMEA.
  • Guarantee a high level of service & quality by industrialising the different processes and participating to the local and global projects and by communicating about it.

Summary of responsibilities
  • Provide thorough and clear analyses to unblock, assist and accompany the business on functional IT topics and issues.
  • Escalate the incidents to appropriate development team (support level 3) when required. Liaise with relevant IT teams regarding new functional and technical enhancements.
  • Participate in Agile sprints in any capacity that can contribute outside of user support: coding, business analysis, testing
  • Make available the knowledge of the local activity by promoting and updating documentation of procedures and processes used
  • Train new users within EMEA and accompany the business on major changes impacting their tools.
  • Identify improvement axis and lead/propose transformation of existing processes both for the business or our production services activities.

Profile required

  • Excellent interpersonal and communication skills, written and oral. Ability to communicate complex, technical issues to non-technical staff.
  • Excellent analytical skills.
  • Ability to work within a 24x5 global team. Ability to work with colleagues in different time zones
  • Experience/ability working within a high-pressure environment
  • Ability to prioritise and influence
  • Ability to lead by example and make decisions
  • Knowledge of Credit instruments (Bonds, CDS) (prior knowledge preferred but training will be given)

Technical skills (prior knowledge preferred but training will be given)
  • Windows servers (basic commands)
  • Unix servers (basic commands)
  • SQL
  • Microsoft Office, in particular Excel
  • Oriented-objects coding notions is a plus
  • Technical knowledge of communication middleware & DevOps operations is a plus
  • University degree in a relevant field

Why join us

People join for the impact they can have on us. They stay for the impact we have on them. A flatter structure offers visibility and exposure beyond that of our competitors, so you know our names, and we know yours. It's personable, human, and inspires success through passion. By encouraging open mindedness and a willingness to share ideas, we have adapted to market changes and thrived through innovation. Bringing words like "hard work" and "dedication" together with "community" and "respect" has enabled us to work collaboratively and build our future together. We call this Team Spirit and it's what makes us different. It's what makes you different.

Business insight

If you feel you have the required experience and qualifications, then please apply to the SG Resourcing Team, and we will manage your application. At Société Générale, we believe our people are our strength and are core to the success of our business. As such, we search for, recruit and appoint the best available person on the basis of aptitude and ability, regardless of sex, marital or civil partnership status, race, colour, nationality, ethnic or national origins, pregnancy, disability, age, sexual orientation, religion, belief or gender identity.

We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

Reference: 2400046K
Entity: SG CIB
Starting date: 2024/05/06

Publication date: 2024/02/13

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