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Investment Ops Client Services Supervisor (on the Composer platform)

Canada Life Limited
Potters Bar, United Kingdom
Closing date
Mar 1, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
12 Month Fixed Term Contract

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose
Investment Client Services implement operational development requests for a variety of Investment Division clients.

The role of the Composer Investment Client Services Supervisor is to primarily supervise the production and delivery of enhancements to client core services provided on the composer platform and to implement the many strategic, legislative and growth opportunity projects within Investments into BAU Operations in order to continually improve the services provided to its internal and external customers.

The nature of the work focuses on accountability to clients to meet their everyday core business objectives. Development requests will be focused on ensuring operational efficiency for the Investment Division and effective handover to BAU teams is essential. Frequent communication is required with clients to resolve issues, challenges and to resolve resource conflicts. The role of the Client Services Supervisor is to manage BAU results at an operational level whilst assisting the IDU manager in communication and delivery to Senior Management.

The role is also required to cover fundamental needs of the team - adequately oversee, manage priorities train and motivate junior members in the team or who are working on projects.

Key Accountabilities
To supervise the operational development requirements of the Investment Division in relation to all aspects of Investment administration on the Composer Platform, this includes
  • Developing new processes and controls
  • Implementing new systems
  • Issue Resolution
  • Fund Restructures and Migrations
  • New Fund Launches & Fund Closures
  • New Assets or Investment Products
  • Information/Reporting
  • Change Control
  • Gap Analysis
  • Risk Assessment
Produce accurate reports outlining progress, key issues, resource conflicts, dependencies to proactively manage progress and completion. Represent IFS on all relevant strategy/operational meetings and proactively manage the resolution of operational issues and challenges whilst communicating formally with key stakeholders and IFS Management.

Provide technical investment expertise and assistance to IDU staff, the Investment Division and its clients that is accurate, reliable and appropriate for decision making by senior management. Be able to communicate concepts to the Investment Financial Services Management team members (new systems, new regulations) clearly to ensure all requirements are met and implemented effectively.

Take responsibility for the day to day management of a small team of direct reports including motivation, one to one's and staff development and training.

Establish and maintain close long term working relationships/partnerships with clients in order to help resolve issues, challenges and resource conflicts. Help to ensure IDU provide consistent services that represent good Value for Money when considering time, cost, quality and benefits of work carried out on behalf of all European clients. Ensure recharges for such work are appropriate and have been recovered in line with agreed terms. Ensure time recording is carried out to monitor progress against operational development request plans.

Communicate to Senior Management, in an appropriate manner, the impact, financial or otherwise, of various developments, investigations, recommendations and analyses. Provide the basis for recommendations to Senior Executive Team to ensure successful business operations.

To assist the Investment Development Unit Manager in the production of all auditable working papers to support all key European investment development, operational changes and decisions.

Desired Knowledge / Experience / Skills
  • Strong working knowledge of Composer particularly with regard to Investment Operational activities
  • Extensive experience of investment operations
  • Extensive experience of managing various levels of stakeholder groupings, including external parties
  • Easily able to translate business requirements into a working document with SME support
  • Strong communicator verbally and orally. Able to reach all customers especially with more working from home.
  • Good record of being able to meet deadlines, maintaining quality.
Qualified Accountant/Actuary (or equivalent)

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that's regularly reviewed. As a Canada Life UK colleague, you'll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That's why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we're making in DEI, and we continue for it to be a significant focus.

"At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all." Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We're happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.

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