Deputy/Assistant Teleservices Manager - (Contact Centre, Wealth Management Services-Insurance))

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Responsibilities:

Handle the enquiries regarding all activities in insurance policy operation process such as underwriting, policy admin and claims from different services channels, including telephone, email
Liaise with internal departments to resolve customer problems
Provide relevant and suitable products and services to meet customers'financial needs in order to achieve business targets
Address customer feedback / complaints professionally
Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

Degree or above is preferred
With qualifications in IIQE
At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
Independent, self-motivated, customer-centric and able to work under pressure
Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
Proficient in PC applications, such as MS Office and Chinese inputs
May required on-shift duty as needed
Applicants with less experiences will be considered as Teleservices Executive
Applicants with more experiences will be considered as Teleservices Manager

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