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Deputy/Assistant Teleservices Manager - (Contact Centre, Wealth Management Services-Insurance))

Employer
Bank Of China (Hong Kong) Limited
Location
Hong Kong, Hong Kong
Salary
Competitive
Closing date
Mar 27, 2024

View more

Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Responsibilities:
  • Handle the enquiries regarding all activities in insurance policy operation process such as underwriting, policy admin and claims from different services channels, including telephone, email
  • Liaise with internal departments to resolve customer problems
  • Provide relevant and suitable products and services to meet customers'financial needs in order to achieve business targets
  • Address customer feedback / complaints professionally
  • Assist the superiors in implementing the implementation in accordance with the unit development guidelines and policies
Requirements:
  • Degree or above is preferred
  • With qualifications in IIQE
  • At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
  • Independent, self-motivated, customer-centric and able to work under pressure
  • Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
  • Proficient in PC applications, such as MS Office and Chinese inputs
  • May required on-shift duty as needed
  • Applicants with less experiences will be considered as Teleservices Executive
  • Applicants with more experiences will be considered as Teleservices Manager

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