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Client Solutions Coordinator

QBE Insurance
London, United Kingdom
Closing date
Mar 28, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Primary Details
Time Type: Full time

Worker Type: Employee

The Opportunity

We are keen to speak with individuals looking to start or continue their career within the insurance industry, and who want to join a team of experienced and , supportive colleagues, where there will be clear opportunities for career progression . This is a role to expand the team and reflects the success they have achieved.

As Client Solutions Coordinator you will play an essential role in supporting the Client Engagement Team who are responsible for leading QBE's engagement with some of the company's largest clients in Europe. The successful individual will be involved in all aspects of account relationship management, working with key internal and external stakeholders, managing correspondence, building knowledge of QBE's insurance products, responding to servicing inquiries, and maintaining accurate documentation to ensure alignment with the team's reporting and financial objectives.

We are looking for candidates who are interested in working in a team focused on delivering high value and impact service to key QBE clients.

Your new role
  • Working with the individual QBE client teams, support new business bids by actively managing internal and external stakeholders in line with the agreed project plan, help create presentation material and narrative reports.
  • Support QBE's Customer Strategy by capturing and keeping up to date individual client records in Salesforce and other database applications.
  • Deliver , and over time help to improve and refine, a suite of MI r eports to senior managers detailing performance against KPI such as engagement activity across the team's client portfolio; financial performance for the period; financial projections; etc
  • Support the QBE teams in the preparation for a wide variety of client and broker meetings, including tasks such as producing reports setting out the financial performance of the client's portfolio; sharing background to and updates on service activity; prepare briefing documents on the client's business and their industry sector.
  • Through direct interaction with external stakeholders gain insights into their changing demands and needs, developments in the insurance market and feedback on QBE's proposition.
  • Support new business pipeline development by preparing the team for planning meetings; creating MI packs which detail trends in previous new business activities; ensuring performance dashboards are accurate.
About you
  • Enthusiasm to work in a team environment with, often, dynamic and shifting priorities and objectives.
  • Communication and organisational skills.
  • Comfortable in exploring new subjects and keen to learn.
  • Ability to manage relationships with stakeholders at all levels.
  • Practical project management experience would be beneficial.
  • Comfortable working with Microsoft software packages, and experience of CRM platforms, such as Salesforce, would be an advantage.
QBE will provide practical support to all candidates in relation to their professional development so prior experience in the insurance industry is not a pre-requisite, but being comfortable when working with complex commercial, financial, and legal concepts will be an advantage.

Why QBE?

We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it's not just what we do that matters, it's how we do it that makes the difference." In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce."

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( .""

Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;""


5-star Diversity, Equity and inclusion (DEI) awards, 2023 Winner - Insurance Business Canada""

Employer of the Year 2022 Winner - Insurance Insider"

British Claims Awards 2022 Winner - InsurTech Award""

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year""

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response"""

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year""


We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent"

Inclusion of Diversity "

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in."

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers." "

ESG & Sustainability "

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future." Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce and partnering for growth through innovative, sustainable and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our Sustainability homepage and read our latest Sustainability Report ( Link )."

About QBE "

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.""

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.""

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.""

With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.""

We believe this is our moment - what if it was yours too?""

Your career at QBE - let's make it happen!""

To find out more about why you should work for QBE, visit our careers website. "


What next? "

If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.""


Please make the Talent Acquisition aware should there be any reasonable adjustments that may need to be made for the interview and the remainder of the recruitment process."


APPLY NOW and let's make it happen!" "

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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