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SVP, Project Manager, Digital Banking (Head of Digital Channels)

Charterhouse Partnership Singapore
Singapore, Singapore
Closing date
Dec 4, 2023

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Job Function
Risk Management
Industry Sector
Finance - General
Employment Type
Full Time
Job Description

Stakeholder Management
  • Manage project stakeholders, e.g., escalation, expectation, conflict, scope changes
  • Manage relationships with stakeholders and ensure teams work in a collaborative environment
  • Manage stakeholders expectations through governance processes
  • Deliver appropriate and effective executive level communication
  • Understand interdependencies between technology, operations and business needs
  • Provide status reporting regarding milestones, deliverable, dependencies, communicating across leadership and business stakeholders
Project Management and Governance
  • Manage a portfolio of complex initiatives that impact one or multiple lines of business
  • Manage all aspects of project and program engagement from planning, external vendor engagement, resources planning and budget, change management, risks and issues
  • Prepare overall implementation plan taking inputs from all stakeholders including technology, business, operations, regulators, etc., and co-ordinate execution by respective owners
  • Ensure that projects are proceeding according to scope, schedule, budget and quality standards
  • Manage the day-to-day project activities, including chairing project management working committee meetings and facilitating steering committee meetings
  • Monitor, track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables

Job Requirements
  • 10+ years of experience in IT Project Management
  • Experience in Agile/Scrum environment and framework, e.g. sprint planning, sprint review, backlog grooming, etc
  • Minimum 8-10 years of retail/digital banking experience, and exposure to banking systems, products, operations, processes
  • Project Management Professional (PMP) / PRINCE II Certification is preferred
  • Exposure to Lean/Six Sigma or process re-engineering
  • Familiar with change management processes and project management fundamentals
  • Executive level communication skills with excellent written and verbal communication
  • Experience in full end-to-end project management in a lead role
  • Understanding of technology and operational processes across functions in the bank
  • Technical domain expertise is an advantage, but at minimum is tech-savvy
  • Experience in project(s)/programme management supporting retail bank business requirement for retail banking products (deposit and unsecured lending)
  • Exposure to digital banking projects is preferred
  • Experience with Agile/Scrum framework is preferred
Please contact Devin Eng at for a confidential discussion.

EA License no: 16S8066 | Reg no.: R1980261

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