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Associate, Client Service- APAC Seoul

Employer
BNY Mellon
Location
Seoul, South Korea
Salary
Competitive
Closing date
Dec 14, 2023

View more

Job Function
Operations
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Overview

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company.

We're seeking a future team member for our Custody Client Services Team as an Associate, Client Service located in Seoul in HYBRID positions.

In this role, you will make an impact in the following ways:
  • Works with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
  • Supports clients in addressing operational and technical issues and ensuring requests are executed.
  • Applies intermediate problem-solving skills, experience, and judgement to analyze information.
  • Uses communication skills to deliver high quality service to a specialized client base.
  • Monitors client inquiries, resolves non-routine issues, and escalates complex issues to the appropriate team member, as needed.
  • Supports multiple, moderately complex client accounts.

To be successful in this role, we're seeking the following:
  • Bachelor's degree or the equivalent combination of education and experience is required.
  • 3-5 years of total work experience in Korea Securities Industry preferred.
  • Experience in an operational area and/or client services preferred.
  • Korean Language is required.
  • Veteran Benefit Holders Preferred (국가유공자/보훈대상자우대)

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'
  • Forbes Blockchain 50

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

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