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Customer Portfolio Manager - CS CPM - South Central Illinois

GE Capital
Springfield, USA
Closing date
Jan 19, 2024

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job Description Summary
As the Customer Portfolio Manager, you will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power. You will be responsible for the profitability and customer satisfaction for assigned contracts and customer obligations, provide service agreement, fixed price, and time and material program management, and interact with members of the customer service, parts and transactional services, field service, repair service, and/or other teams. High levels of operational judgment are required to achieve objectives.

Job Description

As the Customer Portfolio Manager you will:
  • Serve as a liaison between internal/external organizations and your assigned customer(s), own the customer relationship, and contribute to the overall business strategy
  • Foster and develop strong relationships with customers, be the single point of contact for customers and manage customer communication and relationships
  • Be responsible for customer portfolio P&L and growth
  • Establish contact to provide on-going technical and business support to assigned customer(s)
  • Develop and own site customer communication plan, coordinate and facilitate regular GE/Customer meetings reviewing open items and action plans and reviewing existing and new GE products/services that could provide value for the customer
  • Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE
  • Be responsible for developing outage scope/communicating scope to FieldCore
  • Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.
  • Be responsible for managing the Outage planning and execution process and processing of Change Orders
  • Provide leadership in owning and driving all emergent/forced outage matters to resolution
  • Prepare, organize, and facilitate pre-outage planning meetings, post-outage meetings and outage milestone meetings
  • Be responsible for all customer invoicing/credit memo processing
  • Be responsible for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE network
  • Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure
  • Be responsible for selling all flow-type parts/services including quote preparation, order entry, demand placement, sales conversion, and fulfillment
  • Manage Digital and Total plant solutions agreements and coordinate with functional groups
Qualifications/Requirements :
  • Bachelor's Degree from an accredited University (OR Associates degree from a College with 2 years of experience in a power generation industry)
  • Minimum of 6 years of knowledge and experience within the power plant field services or contract management and / or Outage management.
  • Ability to travel 50% of the time
  • Engineering degree ie. Mechanical, Electrical preferred
  • Experience planning and executing outages.
  • Strong quality background with Black Belt certification
  • Strong leadership, financial and commercial skills
  • Team leader in a dynamic, energetic and proactive environment
  • Experience working with customer leadership teams
  • Demonstrated communication & organizational skills
  • Demonstrated self starter with strong time management skills
  • Strong oral and written communication skills
  • Strong interpersonal skills
Additional Description:

This position is a full-time #Hybrid /Remote from home & open to multiple monthly Power Plant visits at the GE Client's site; located in South Central Illinois.

This position also requires inter-company travel.

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is $100,000.-130,000. USD Annual. The specific pay offered may be influenced by a variety of factors, including the candidate's experience, education, geographic location, and skill set. This position is also eligible for a 10% annual performance bonus. This position will stay open on the career website until at least 11/03/2023.

*The Company pays a geographic differential of 110%,120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a Sponsor"). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor's welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

#LI-Remote - This is a remote position

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