This job has expired

You will need to login before you can apply for a job.

Risk Manager- Incident Handling (AVP)

Employer
Bank of Singapore
Location
Singapore, Singapore
Salary
Competitive
Closing date
Dec 13, 2023

View more

Job Function
Risk Management
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group's global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today!

The Incident Handling Team manages the complaint handling process, which comprises, inter alia , investigation and reporting, in the Bank. Key stakeholders include Front Office, Products, Legal, Compliance and relevant subject matter experts.

Main Duties
  • Independently perform holistic complaint investigations in a timely manner
  • Manage issue resolution arising from the complaint investigation with recommendations to stakeholders to operationalise process improvements from processes
  • Engage stakeholders to investigate and arrive at a final conclusion
  • Ensure timeliness and accuracy of submissions of complaint deliverables
  • Assist in the complaint reporting to the relevant parties
  • Provide support to the Team Head/team members to ensure smooth operation of the Incident Handling team

Qualifications

Requirements
  • Minimum of 7 years of experience in compliance, risk and controls or audit function, with experience in complaints investigation, preferably in wealth management
  • Strong interpersonal and professional communication skills (both oral and written)
  • Strong analytical and report writing skills
  • Willingness to learn and embrace challenges and changes
  • Strong collaboration skills and team player qualities, encompassing ability to build partnerships
  • Able to rapidly assimilate and multi-task
  • Able to work independently
Qualifications
  • Tertiary level education
  • Proficiency in English and Mandarin to liaise with Chinese speaking stakeholders

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert