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Incident Management Officer

Industrial and Commercial Bank of China (Asia) Limited
Hong Kong, Hong Kong
Closing date
Oct 6, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Job Responsibilities
  • Organize and arrange production activities to meet the bank's production and operation management objectives
  • Responsible for production incident support service
  • Create and update incident records with incident classification and categorization
  • Manage and communicate with the head office, end users or vendor
  • Provides regular status reporting to management
  • Follow up root cause analysis, corrective action implementation & preventive measure
Job Requirements
  • University graduate in computer science or related discipline
  • Minimum 2 years of relevant experience preferably in banking industry
  • Skilled in using SQL for data analysis
  • Experience in software development is preferred
  • Experience in report and procedure writing is preferred
  • Good organizational and problem solving abilities as well as good communication and interpersonal skills
  • Hard-working, sincere and cooperative
  • Good command of spoken and written English and Chinese, including Putonghua

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