AVP, Team Lead, Fee and Billing, Wealth Management Operations, Consumer Banking Operations, Technolo

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Supervise and manage team daily BAU processes
• Process fee collection and expenses relating to supported businesses (Trailer, Sales commission, Referral, Custody) from reconciliation, issuance of invoice to posting of relevant entries
• Co-ordinate with Product Managers, Finance and Business Teams on fee collection and processing
• Monitor and follow up on payments and timely escalation of non-receipt
• Prepare month end KRI reporting
• Perform investigation of breaks/differences identified and do necessary follow-up
• Participate in issues discussions, process improvements and propose changes as and when necessary
• Review processes and identify areas for improvement, change and enhanced risks and controls
• Ensure process and procedure are developed, updated and duly approved by the management
• Participate in projects, work with Team Manager on reviewing data working on process improvements and streamlining of processes through automation
• Support and deliver team KPI and objectives

Requirements

• Bachelor Degree with 8-10 years experience
• Understanding of Private Banking products
• Ability to multi-task and move in a fast-paced environment, demonstrate flexibility and capability to take on different roles and activities
• Strong analytical and numerical skills working with formulas and large data for analysis
• Good communication skills and ability to work with Management as well as ensuring smooth BAU operations
• A team player who can be pro-active with a "can do" spirit, active participation in new initiatives/projects and willing to learn and improve
• Good command of software skills in MS Office, in particular Excel/Power Point/Flow Charts
• Able to work at Changi Business Park

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.