This job has expired

You will need to login before you can apply for a job.

API Product

Hashkey Digital Asset Group Limited
Hong Kong, Hong Kong
Closing date
Oct 19, 2023

View more

Job Function
Industry Sector
Finance - General
Employment Type
Full Time
1. Communicate with clients and partners about API products and technology, analyze partner problems, coordinate with the R&D team to solve problems, and ensure that technical issues are resolved.
2. Collect and summarize customer feedback on product and technology-related issues such as requirements, consultations, complaints, and deliveries, and timely, correctly, and completely feed back the issues to R&D, track the resolution process and delivery results;
3. Responsible for promoting API service governance, including API service SLA, service asset inventory, and improving platform API quality;
4. Establish an API service monitoring and evaluation system, regularly conduct API evaluations, produce analysis reports, and provide operational recommendations;
5. Optimize business support and workflows. Improve work efficiency; establish and improve the implementation of technical, process, and case knowledge bases, and summarize the solutions to common problems.

• Bachelor's degree or above in computer science, electronic engineering, information system or related majors, with more than 1 year of technical support experience in API technology;
• Excellent English reading and writing skills. Good English listening and speaking skills are a plus;
• Good communication and coordination skills, keep patient and solve problems, and have good emergency response capabilities for emergencies;
• Experience in programming languages such as JAVA, Go, and Python is preferred.

Sign in to create job alerts

Sign in or create an account to start creating job alerts and receive personalised job recommendations straight to your inbox.

Create alert