Service Designer needed for digital projects for 2-year FTC in large educational institution. Your new company An exciting opportunity exists for an experienced Service Designer to join a large educational institution. This role will be a 2-year Fixed Term Contract with the potential for extension. Your new role • You will be accountable for the ongoing management of the researcher experience service map • Use human-centred design methods such as desktop research, research synthesis, journey mapping, service maps and low-fidelity prototyping • Co-design solutions with researchers, service providers and technology/product managers • Lead ideation workshops to assess a range of potential solutions • Lead user testing sessions to test prototypes • Work closely with stakeholders to identify pain points and opportunities for service delivery improvements What you'll need to succeed • Relevant Master's degree or equivalent industry experience • Proven ability to apply principles of human centred design to improve customer experiences • Excellent communication and interpersonal skills • Strong experience designing and implementing processes What you'll get in return • In return for your hard work and dedication you will be rewarded with a competitive salary • There is the opportunity to work from home • 2-year Fixed Term Contract with the potential for extension What you need to do now If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to email@example.com. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.