Service Designer

Service Designer needed for digital projects for 2-year FTC in large educational institution. Your new company
An exciting opportunity exists for an experienced Service Designer to join a large educational institution. This role will be a 2-year Fixed Term Contract with the potential for extension.
Your new role
• You will be accountable for the ongoing management of the researcher experience service map
• Use human-centred design methods such as desktop research, research synthesis, journey mapping, service maps and low-fidelity prototyping
• Co-design solutions with researchers, service providers and technology/product managers
• Lead ideation workshops to assess a range of potential solutions
• Lead user testing sessions to test prototypes
• Work closely with stakeholders to identify pain points and opportunities for service delivery improvements
What you'll need to succeed
• Relevant Master's degree or equivalent industry experience
• Proven ability to apply principles of human centred design to improve customer experiences
• Excellent communication and interpersonal skills
• Strong experience designing and implementing processes
What you'll get in return
• In return for your hard work and dedication you will be rewarded with a competitive salary
• There is the opportunity to work from home
• 2-year Fixed Term Contract with the potential for extension
What you need to do now
If you're interested in this role, click 'apply now' or forward an up-to-date copy of your CV to alison.wady@hays.com.au.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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