In this role, you will oversee the entire process of managing client support demands, starting from initial client communication to demand analysis and resolution in collaboration with the product and development teams.
As the primary interface for Level 1/2 support, you will establish strong relationships with clients and banking counterparts, serving as a trusted representative of our company.
You will have the opportunity to participate in various cross-domain projects, enabling you to expand your skills and experience in scripting, system administration, and other DevOps practices.
Reporting to the lead support engineer, you will gain hands-on experience with a leading financial technology company, working alongside a dynamic team across diverse industries.Responsibilities:
- Proactively monitor the platform, utilizing and enhancing existing log collection and alerting tools.
- Serve as the initial point of contact for Buy-Side and Sell-Side clients.
- Identify and troubleshoot incidents to ensure prompt system recovery.
- Collaborate with product and technical teams to create and manage tickets.
- Perform and enhance morning checks to ensure application stability and reliability before market hours.
- Minimum 3 years of experience in an Application/IT support role, including client interaction, problem tracking, and resolution.
- Proficiency in SQL scripting.
- Familiarity with Linux environment (command line/scripting). (Windows experience will be considered if accompanied by Powershell scripting proficiency.)
- Knowledge of Python is a plus.
- Experience in supporting connectivity layers (FIX experience is beneficial).
- Familiarity with log collection tools such as Kibana and Splunk is preferred.
- Strong grasp of system documentation best practices, utilizing the Atlassian suite.
- Excellent analytical, problem-solving, and decision-making skills.
- Exceptional verbal and written communication skills in English.
- Client-focused mindset with the ability to effectively communicate with external counterparts via email and verbal channels.
If this outstanding opportunity sounds like your next career move, please send your resume in Word format to Eunis Chan
and put DevOps Engineer - Financial Services Software Company
in the subject header.
Data provided is for recruitment purposes only. _________________________________________________________Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology Recruitment
We are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.
Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.
Our vision is to help companies hire smarter and help job seekers get closer to their career aspirations. To see all our open jobs please reach out to us at https://pinpointasia.com/job-search/ (EA License # 72371 ) We are also seeking top-calibre candidates for the following exciting roles:
1) Network Technical Service Manager - Banking Network Projects
2) Data Engineering Manager - Leading Insurance Group
3) Production Support Engineer - Leading Investment Bank