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Application Support Analyst - London - Contract

Skillfinder International
London, United Kingdom
£300 - £400
Closing date
Jun 7, 2023

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Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Application Support Analyst

London - Contract - Hybrid Working


For this contract role, you will be working for a multinational bank in the city of London, providing technical support for in-house and vendor software used across the business.

Main Responsibilities
  • BAU / Triage - 1st line support to ensure integrity and availability of supported applications for internal and external customers - Primary Role
  • Become SME for a number of existing or new applications as required - Primary role
  • Follow documented Procedures to resolve service desk tickets
  • Plan, prepare and deliver project requirements
  • Provide Audit and compliance information as requested
  • Manage other ad-hoc tasks as and when requested by Management
  • Manage service desk requests to ensure SLA's are met
  • Prepare system support documentation as required
  • Manage Vendor relationships as necessary
  • Manage upgrades / patching to ensure supported software is in place
  • Manage Communication with Business Ops to resolve issues and provide feedback
  • Dealing with HO and branches as required

Skills Required
  • 2 Years+ application support experience -
  • Experience working in a medium-large sized company, supporting at least 1000 users
  • Become SME for a number of existing or new applications as required
  • windows / SQL,
  • Financial experience
  • Virtual Environment Management
  • SQL Statement writing
  • Management of change in a complex environment
  • Working across multiple branches to support Key applications

Desirable Skills
  • SWIFT knowledge
  • MQ support / Admin
  • Splunk exposure - Desirable
  • Front Office Experience

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