Application Support Analyst - London - Contract

Application Support Analyst

London - Contract - Hybrid Working

Introduction

For this contract role, you will be working for a multinational bank in the city of London, providing technical support for in-house and vendor software used across the business.

Main Responsibilities

• BAU / Triage - 1st line support to ensure integrity and availability of supported applications for internal and external customers - Primary Role
• Become SME for a number of existing or new applications as required - Primary role
• Follow documented Procedures to resolve service desk tickets
• Plan, prepare and deliver project requirements
• Provide Audit and compliance information as requested
• Manage other ad-hoc tasks as and when requested by Management
• Manage service desk requests to ensure SLA's are met
• Prepare system support documentation as required
• Manage Vendor relationships as necessary
• Manage upgrades / patching to ensure supported software is in place
• Manage Communication with Business Ops to resolve issues and provide feedback
• Dealing with HO and branches as required

Skills Required

• 2 Years+ application support experience -
• Experience working in a medium-large sized company, supporting at least 1000 users
• Become SME for a number of existing or new applications as required
• windows / SQL,
• Financial experience
• Virtual Environment Management
• SQL Statement writing
• Management of change in a complex environment
• Working across multiple branches to support Key applications

Desirable Skills

• SWIFT knowledge
• MQ support / Admin
• Splunk exposure - Desirable
• Front Office Experience