EMEA UHNW Segment Head

Some careers shine brighter than others

If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Private Bank seeks to be the leading international private bank for business owners and their families. It provides clients with wealth, business and family succession solutions in the largest and fastest growing markets around the world. At HSBC Private Bank, we put our clients at the centre of everything we do.

We are currently seeking an experienced professional to join our team.

The role of EMEA Ultra High Net Worth (UHNW) Segment Head (Head of EMEA UHNW Segment, Centre of Excellence (COE)) is responsible for the UHNW client segment within GPB in region, leading the strategic growth plans across the full proposition. The role supports the GPB EMEA Regional Head to formulate, drive and deliver on the UHNW strategy, effectively providing the whole of HSBC products, services and capabilities to our UHNW clients. This person will work closely with the Market Heads, UHNW Desk Heads and Ultra RMs, supporting the delivery in market. This person will collaborate with key stakeholders across GPB, being a change agent to enable GPB to deliver at pace on the Global UHNW strategy.

In this role you will :

• Drive and deliver our GPB strategic 'Grow UHNW' pillar in region, to achieve our financial objectives.
• Engage with Global UHNW, IWS, COO, Propositions and Marketing (etc.) to continue to develop, improve and consistently deliver the UHNW client proposition within region.
• Be the 'Market lead' in identifying key enablers including working with IWS, HSBC product partners and COO to bring platform and delivery channels to meet the global demands of the UHNW clients from client on-boarding, investment delivery and reporting to client servicing etc.
• Responsible for implementation of the UHNW client coverage model across all EMEA regions, markets and booking centres.
• Institutionalize best practices in client coverage, rolling these out systematically across EMEA regions and markets.
• Support UHNW Desk heads and Ultra Relationship Managers with client strategy and engagements, transactions and business where needed/possible.
• Develop a systematic prospecting process, partnering as appropriate with business introducers.
• Implement consistent and best-in-class Client Planning with a focus on wallet share development.
• Lead timely key investment and product initiatives across segment.
• Continue to develop domestic and global collaboration with CMB, GBM, GPB for inbound and outbound referrals.
• Develop with market heads Financial Rolling Plan (FRP) ambitions for UHNW including both Share of Wallet AND Market Share.
• Align and agree with Market heads on headcount planning and recommendations for UHNW hires.
• Support in strategic market plans where related to UHNW specific resourcing and growth plans.
• Lead and support new business/commercial initiatives with Market heads on UHNW specific focuses eg. Onshore family office development etc.
• Design scorecard and reward and recognition programs in support of the OKRs.
• Identify and develop training programs with L&D to build and strengthen capabilities to be delivered through the UHNW Academy.
• Drive with Marketing and Comms the events, branding and communication strategy for UHNW in region, aligned with Global.
• Align regional UHNW approach with Global approach to deliver one consistent UHNW approach to clients.

Impact on the Business

• Grow revenue and increase UHNW segment AUM across the wider team's portfolios.
• Develop strategies, products, and services in conjunction with the IWS team to ensure profitable growth through existing and new opportunities.
• Support UHNW Relationship Managers and give direction and guidance in achieving their respective targets and responsibilities.
• Align coverage model, institute purity of coverage across continuum, pod creation, UHNW coverage team implementation.
• Leveraging GRM model to identify international opportunities.

Teamwork

• Lead by example and reinforce HSBC values and principles.
• Coach and direct the UHNW RMs, in partnership with the Market Heads, provide input regarding team performance and objective setting.
• Cultivate and promote talent.
• Ensuring staff are properly trained with critical skills for now and the future, understand the competitive environment and importance of digitalisation, ESG and innovation.
• Work closely with the Global and Regional UHNW teams to ensure knowledge transfer and close collaboration.

Operational Effectiveness & Control

• Ensure risks are mitigated and working within relevant guidelines.
• Adhere to selling process and sales quality standards requirements.

Major Challenges

• The position holder will have to ensure clear accountabilities across peers.
• Growing business in an extremely competitive marketplace.
• Achieving stretching growth targets in a cost and resource conscious environment.
• Operating within the approved risk appetite of the bank and ensuring no deviations.
• Keeping a proper balance between growth and risk appetite.
• Ensuring best practice is used across the region and aligned with the Global UHNW team.

To be successful in the role, you should meet the following requirements:

• Extensive background and experience in UHNW client segment and business - i.e. knowing the customer across proposition, distribution channels, tools, operations and the key financial performance drivers.
• Ideally at least 15 years' line management experience with a background in private banking relationship management.
• Knowledge of UHNW product/proposition design.
• Extensive experience in client facing roles.
• Positive track record on (UHNW) business development.
• Strong collaboration and stakeholder management.
• Strong influencing skills.
• Robust risk management experience.
• University level education.
• Strong, ongoing understanding of the competitive environment, peer product offering and innovation.
• Experience in strategic Markets specifically across EMEA, with knowledge in UK, Asia and Americas given global nature of UHNW clients.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

As a business operating in markets all around the world, we believe diversity brings benefits for our customers, our business and our people. This is why HSBC is committed to being an inclusive employer and encourages applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability/long term health condition, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by local law in the jurisdictions in which we operate. Within the work place you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has in place processes in order to avoid nepotism, which means to avoid creating circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.

We want everyone to be able to fulfil their potential which is why we provide a range of flexible working arrangements and family friendly policies.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Within HSBC in Switzerland all internal candidates from Group and external applicants are required (subject to local laws), to pass satisfactorily a series of additional checks both as part of the application process and, if successfully recruited into the role. The Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are first carried out as part of this recruitment exercise, and/or if relevant, on an ongoing basis.

To discover more about HSBC, please check our website: https://www.hsbc.com/about-hsbc

Please apply via our careers website at the following link : https://mycareer.hsbc.com/external

Taleo reference n°: 0000IEBI