Account Manager, SMB

Job Description

Ramp is building the next generation of finance tools-from corporate cards and expense management to bill payments and accounting integrations-designed to save businesses time and money with every click. Over 12,000 customers cut their expenses by 3.5% per year and close their books 8x faster by switching to the Ramp platform.

Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment software in America and enables billions of dollars of purchases each year. Ramp continues to grow quickly, more than doubling its revenue run rate in the first half of 2022.

Valued at $8.1 billion, Ramp's investors include Founders Fund, Stripe, Citi, Goldman Sachs, Coatue Management, D1 Capital Partners, Redpoint Ventures, General Catalyst, and Thrive Capital, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies-Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One-as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp was named Fast Company's #1 Most Innovative Company in North America in 2023 and #5 on LinkedIn Top Startups 2022.

What You'll Do

• Build and nurture strong relationships across a book of SMB customers to understand their goals and deepen usage of the Ramp platform
• Drive spend across your book of business by owning retention, expansions, and overall growth across a variety of customers
• Execute successful launches of the Ramp platform across top-tier accounts in partnership with our Account Executive and Customer Success teams
• Lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients on strategy and upcoming product releases
• Collaborate with product, support, and marketing teams to provide informed recommendations into Ramp's product roadmap & customer communication strategy that enhance the customer experience and drive efficiencies throughout the account lifecycle

What You Need

• Minimum 2 years of account management experience in a B2B organization
• Excellent verbal and written communication skills as well as interpersonal skills
• Ability to anticipate customers' needs to identify growth opportunities across various types of accounts
• Organizational, project management, and time management skills
• Familiarity with basic sales tools and common metrics
• High adaptability and understanding of change within the evolution of a startup
• Bachelor's degree from an accredited university

Nice to Haves

• Experience with financial services sales
• Experience at a high-growth startup
• Expertise in using Salesforce, Outreach, or other productivity tools

Compensation

• The annual salary/OTE range for the target level for this role is $153,000-$180,000 + target equity + benefits (including medical, dental, vision, and 401(k)

Ramp Benefits (for U.S. based employees)

• 100% medical, dental & vision insurance coverage for you
  • Partially covered for your dependents
  • One Medical annual membership
• 401k (including employer match)
  • Please note only 401k contributions made while employed by Ramp are eligible for an employer match
• Unlimited PTO
• Fertility HRA Up to $5,000 per year
• WFH stipend to support your home office needs
• Wellness stipend
• Parental Leave
• Relocation support
• Pet insurance