Service Integration Manager

Hays Malaysia
Singapore, Singapore
S$6k - S$8k
Jun 29, 2023
Jul 12, 2023
Job Function
Industry Sector
Finance - General
Employment Type
Full Time
Your new company

The company is a one of the world's largest banking and financial services organisations with over 40 million customers. The Firm's employees serve clients worldwide including Wealth and Personal Banking, Commercial Banking, and Global Banking & Markets in 63 countries and territories in Europe, Asia, the Middle East and Africa, North America and Latin America.

Your new role

You'll be leading the Service Integration team within the Proximity and Hub Services team in GWM COO in Singapore focusing on supporting critical business changes across the Singapore and Hong Kong booking centres. As a change manager, you will play an important role in sustainability and growth of GWM COO processes.
  • Manage the delivery of the change pipeline for the function, and identify opportunities to create value and scale efficiencies across initiatives
  • Represent the function in change discussions and facilitate the implementation of efficient and scalable operational processes
  • Drive operational excellence and work with the function to as we continuously simplify, optimise, digitalise and automate our processes end-to-end
  • Take ownership for developing connections that will help deliver the best outcomes for the function/bank and our clients
  • Create an environment where people thrive together and collaboration is the de facto means to accomplish more than they could apart, and support the team to disrupt, improve and evolve ways of working where necessary
  • Raise the team's profile across GWM COO by building out and growing our service catalogue

What you'll need to succeed
  • Ideally at least 7 years of experience in managing changes & projects and leading operational processing, preferably in the financial services industry / wealth management business
  • Strong risk and control mindset, process oriented with a structured and logical approach to analysis and problem-solving whilst bringing a clear digitalisation mentality across all changes
  • Excellent interpersonal, communication, presentation, and facilitation skills, coupled with ability to build networks and partnerships at all levels
  • Strategic and forward-thinking approach to challenges with strong influencing, negotiation and persuasion skills
  • Sound judgement and attention to detail, with ability to troubleshoot independently, drive multiple changes/projects and effectively manage priorities in a fast-paced and ever-changing work environment
  • Passionate and resilient individual with ability to thrive in ambiguity

What you'll get in return
  • Be part of a top tier International Bank in Singapore
  • Career development and top-notch employee opportunities
  • Forward-looking environment defined by open communication, collaboration, learning and dedicated career management.

What you need to do now

If you are interested in this role, click 'apply now' or forward your latest resume to

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career, please reach Kalpana Charles at +603 7611 8666

Hays Registration Number: 200609504D, EA License: 07C3924, Registration ID Number: R22108490
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