Assistant Manager, Policy Servicing and Administration - HSBC Life

Job description

Some careers have more impact than others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Policy Servicing and Administration.

Principal Responsibilities

• Assist in ensuring effective process efficiency of overall policy administration and undertake other duties as may be required
• Maintain high quality service standard expected of the HSBC brand in order to foster long lasting client relationships
• Support life operating systems improvement, procedures and processes streamlining
• Assist in oversight of outsourced policy administrative functions
• Assist in ensuring compliance with all guidelines and other operational standards and procedures as well as relevant regulations and laws
• Assist in people management

Requirements

• Solid working experience in customer service in life or medical insurance
• Knowledge on life insurance products and back office operations
• Proven and progressive experience preferably incorporating business operations management principles (including service quality, business control and continuous improvement activities etc.)
• Excellent understanding of quality assurance, control, metrics and continuous improvement
• Strong analytical skills to understand to translate, simplify and proritize the requirement as well as root cause analysis for remedial actions / preventive measures
• Strong communication and interpersonal skills required, including the ability to form effective relationships and achieve influence at the most senior level in the organisation
• Understand and interpret complex business and Hong Kong Insurance requirements (including regulatory requirements)
• Ability to work within an environment of different cultures

You'll achieve more when you join HSBC.
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.