Global Support Manager (Hybrid)

Employer
Citi
Location
Belfast, United Kingdom
Salary
Competitive
Posted
May 28, 2023
Closes
May 29, 2023
Ref
19692575
Job Function
Banking
Industry Sector
Finance - General
Employment Type
Full Time
Education
Bachelors
Overview of Citi:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.
We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.
You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast's iconic Titanic Quarter.

The Role:
The Markets Surveillance team at Citi monitors daily transactions across all of Citi's capital markets businesses for indications of potential Market Abuse, Insider Dealing, and other types of fraud. As the internal technology partners supporting this mandatory regulatory function, we are continuing to deliver more sophisticated algorithms on our strategic internally designed and built platforms. As we further expand global coverage and deliver additional new Behavioral Analytics based solutions, the operational effectiveness of our systems is critical to meeting regulatory and business objectives. We are seeking a development / support senior manager to join the team in a newly created role.
The successful candidate will have a strong technical background, and extensive career history across development and / or production support roles. You will partner with L1 & L2 production support teams, upstream data providers, and technology SMEs across a range of roles to provide a robust L3 support function emphasizing quick troubleshooting and recovery, transparent communications, and implementation of robust preventative controls. You will work directly with senior partners at SVP to Managing Director level across the teams, as well as leading production support and development SME staff at all levels and across all of our Markets Surveillance platforms. Analysis of system flows, implementation of improvement initiatives and coordination of issue management staff will be regular tasks in this role. Our solutions are built on a big data ecosystem using technologies such as Spark, Hadoop, Hive, Sqoop, Java and Python .

Qualifications:
The ideal candidate will have the following:
  • Strong software development and / or technical production support background
  • Experience of introducing/implementing well-defined support procedures for large scale applications
  • Demonstrated ability to assess complex issues through root cause analysis and other analytical techniques, structure potential solutions, and drive to resolution with senior stakeholders
  • High levels of creativity and a genuine affinity for out-of-the-box problem solving
  • Outstanding written and oral communication skills and ability to discuss issues and solution details in both technical and business terms
  • A focus on implementing processes, controls, lessons learned, issue prevention techniques, and a determination to design robust and complete solutions
  • Ability to work under pressure in a fast paced environment
  • Meticulous planning and an organized approach to work
  • Positive and optimistic outlook
  • Strong leadership, with the ability to bring multiple technical teams together, both onsite and remotely, to work towards common goals and resilient systems
  • Ability to influence and lead people across cultures at a senior level using sound judgment and successful execution, understanding how to operate effectively across diverse businesses
  • Staff / resource leadership and people skills as well as technical problem solving skills to navigate issues
  • Resiliency, ability to adapt to change and implement changes rapidly
  • Desire to always seek continuous innovation and improvement
Background/Experience:
  • A FinTech or RegTech career history
  • Knowledge of, or a keen interest in, Trade Surveillance or Capital Markets technology systems
  • Experience working on technology solutions that leverage Big Data, Data Analytics, and Data Science techniques
What We Offer:
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We'll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Visit our Global Benefits page to learn more.

Highlights to our core benefits include:
  • Award winning pension
  • On-site health services
  • Private medical insurance packages to suit your personal circumstances
  • Paid parental leave
  • Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure
Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.

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Job Family Group:
Technology -------------------------------------------------
Job Family:
Applications Support ------------------------------------------------------
Time Type:
Full time ------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
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