Captain - Hang Seng Bank (HK)

Job description
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

Performance Services - Social Affairs

Performance Services provides our COO with dedicated, forward thinking, strategic ad-hoc and operational management support. The team also plays a key role in enabling high performance through people, culture and digitally-enable real-time management and governance.
Should you join the Performance Services function, you will contribute in driving various bank-wide oversight and governance forums / workgroups and have the opportunity to manage business performance, oversight client tax reporting, third party engagement management, regulatory reporting and their framework implementation, run bank-wide business contingency and incident programme, lead people engagement and development, manage the Bank's archives and organize staff entertainment events. You will also work closely with various departments to coordinate and contribute to the bank-wide strategies including but not limited to environmental strategy initiatives for ESG.

We are currently seeking a high caliber professional to join our department as Captain.

Principal responsibilities

• Maintain high standards of Food and Service at the Penthouse
• Maintaining good contact with guests and event organisers
• Provide professional wine recommendations to guest.
• Ensuring overall hygiene, sanitation and safety of the Penthouse.

• 維持高水平的食物及服務質素,達到博愛堂的標準
• 與客人及宴會負責人保持良好溝通及關係
• 給與客人專業的餐酒建議
• 確保博愛堂符合衛生水平及工作環境符合安全準則

Requirements

• F.5 or above
• At least 3 years related working experience in Food and Beverage, preferably in Chinese Premium Dinning Restaurant, Club House or Chinese banqueting at luxury hotels
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

• 中五或以上程度
• 3年以上高級中餐館、會所或酒店中餐部相關工作經驗
• 有責任感及熱誠,維持高效的服務水平

(Candidates with less experience will be considered for junior role.)

Visit Hang Seng Career Page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.